Welcome page Returning Candidate? Log back in! Operational Trainer / Intake Job Locations US-GA-DULUTH ID 2025-175171 Line of Business Amerita Position Type Full-Time Pay Min USD $37.06/Hr. Pay Max USD $44.47/Yr. Our Company

Amerita

Overview

The Intake Operational Trainer is responsible for educating new and existing Intake team members on Amerita’s processes, systems, and compliance requirements. This role provides intensive training to local and regional pharmacy sites, ensuring staff are proficient in referral processing, insurance verification, documentation standards, and compliance with state, federal, and accreditation requirements. The Trainer supports operational consistency, drives adoption of best practices, and ensures Intake staff are equipped to provide timely and accurate referral management that supports Amerita’s patient care and business objectives.

Responsibilities Delivers structured onboarding and continuing education programs for Intake staff across pharmacy sitesProvides hands-on, on-site training for new pharmacy launches, expansions, or remediation needsDevelops and maintains training materials, SOPs, job aids, and e-learning modulesFacilitates refresher courses to address compliance updates, workflow changes, or system enhancementsEnsures all training aligns with Amerita policies, HIPAA, URAC/ACHC/Joint Commission standards, and payer requirementsCreates and administers assessments to validate staff competency post-trainingIdentifies gaps in compliance or performance and deliver targeted corrective trainingCollaborates with Compliance and Quality teams to integrate new regulations into trainingServes as a subject matter expert (SME) on intake processes, referral workflows, and insurance verificationTrains staff on accurate documentation, referral turnaround expectations, and communication standardsConducts audits and monitoring of staff performance post-training to ensure adoption and retentionPartners with site leaders to develop strategies for improving referral accuracy, timeliness, and intake efficiencyContinuously update training programs to reflect operational best practices and system changesTracks and report on training participation, completion, and impact on performance metricsIncorporates adult learning methodologies and interactive training techniques to maximize retentionStrategizes new methods to increase knowledge retention and employee engagement during training Qualifications Bachelor’s Degree in Learning and Development, Business, Management, Healthcare or related field preferred; Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare, requiredPharmacy Technician Certification or in process, requiredOne to three years’ experience in specialty pharmacy, preferredOne to three years’ experience in a healthcare leadership role, preferredThree to five years’ pharmacy experience requiredCertification through the Association for Talent and Development (ATD) preferredCertified Professional in Training Management (CPTM) designation preferredHighly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skillsComputer experience to include adjudication and billing software, and the ability to learn the Company’s software systemAbility to define problems, collect data, establish facts, and draw valid conclusionsExcellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self- discipline, attention to detail, and the ability to maintain strict confidentiality About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.
  Additional Job Information Bachelor’s Degree in Healthcare Administration, Business, Learning & Development, or related field preferred; equivalent experience considered.Pharmacy Technician Certification (CPhT) or relevant healthcare intake experience required.3–5 years of experience in healthcare intake, infusion pharmacy, or specialty pharmacy operations.Prior training/education experience strongly preferred.Strong knowledge of insurance verification, referral processing, and compliance requirements.Excellent verbal/written communication, facilitation, and interpersonal skills.Proficient in Microsoft Office Suite and pharmacy/intake software platforms; LMS experience preferred.Ability to travel up to 60–70% to pharmacy sites nationwide.Training & FacilitationCompliance & Regulatory KnowledgeOperational Expertise in Intake/Referral ManagementCommunication & Interpersonal EffectivenessAnalytical & Problem-Solving SkillsAdaptability in Fast-Changing Environments

 

Salary Range USD $37.06 - $44.47 / Year