Job Title: Operational Support Manager
Location: National Accounts (with regular travel to sites as required)
Reporting to: Operations Manager
Working Pattern: Full time, flexible hours

Role Overview

We are seeking an experienced and highly organised OperationalSupport Manager to join our National Accounts team. This role is critical to supporting a growing portfolio of national contracts by providing high-quality operational, administrative, compliance, and project support.

The OperationalSupport Manager will work closely with Account Managers, Operations Managers, and senior stakeholders to ensure effective governance, cost control, people processes, and delivery of transformation initiatives. This is a varied and influential role suited to someone who thrives in a fast-paced, multi-site environment.

Key Responsibilities

People, HR and Recruitment Support

Support and manage HR cases in line with company policies

Take accurate notes and maintain documentation for formal meetings

Support recruitment activity including CV screening, telephone interviews, and competency-based interviews

Coordinate vetting, onboarding, and new starter administration

Operational and Financial Support

Source and organise quotes for variable costs

Raise purchase orders via Coupa

Track, record, and report on variable costs across contracts

Manage monthly SOS team recharges

Support cost models and financial reporting

Logistics and Administration

Book travel and accommodation for operational teams

Arrange operational cover through Retinue

Act as key liaison with uniform suppliers, including returns, new offers, presentations, and sample requests

Arrange IT and mobile phone orders for new starters

Training, Quality and Compliance

Act as Super User and Administrator for SharePoint

Track Signature CX training attendance and organise face-to-face training sessions

Support contract mobilisations including roadshows, onboarding, and 1:1 consultations

Support QHSE compliance, including site audits

Conduct mystery shopping visits and contract-specific monthly audits

Operational and Project Support

Provide operational support to Workplace services, including assistance with Daily Recs when required

Support and administer business projects

Lead and support transformation initiatives

Undertake regular site visits to support consistency and service standards

Wider Business Support

Support wider Signature recruitment initiatives

Assist with presentations and business development activity as required

Skills and Experience

Essential:

Previous experience in a business support, operations, or management support role

Strong organisational and administrative skills with excellent attention to detail

Experience supporting recruitment, HR processes, and compliance activities

Confident communicator with the ability to work across multiple stakeholders

Strong IT skills, including Microsoft Office and SharePoint

Ability to manage multiple priorities in a fast-paced environment

Desirable:

Experience supporting multi-site or national accounts

Knowledge of Coupa or similar procurement systems

Experience in facilities management, hospitality, or workplace services

Project or transformation support experience