Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape! Overview The Operational Supervisor in Training is a developmental position designed for students currently pursuing a degree in Hospitality Management or a related field. This role provides hands-on exposure to multiple departments within the hotel, including Front Office, Food & Beverage, Housekeeping, Sales, and the Health Club. Throughout their enrollment in the program, the focus shifts from foundational guest service experience to increased responsibilities in departmental leadership. This position supports the WARM (Wasatch Area Resort Management) program by offering immersive, real-world experience while encouraging academic success and professional growth. The individual will play an active role in delivering exceptional guest service, supporting operational tasks, participating in leadership functions, and contributing to resort-wide initiatives such as the CARES Committee, Safety Audits, and Sustainability Projects. ESSENTIAL FUNCTIONS: Rotate through key departments over the course their program based on seasonal business needs and personal progress. Train and work a minimum of 30 days in each department in an hourly, guest-facing position. Participate in department leadership functions such as: Supporting associate scheduling Assisting with training and onboarding new team members Participating in purchasing, inventory, and ordering processes Handling guest concerns and feedback Shadowing managers and supervisors during daily operations and meetings Collaborate with team members and leaders to uphold brand standards and deliver exceptional service. Contribute to resort-wide initiatives, including CARES Committee activities, safety walks, staff recognition, and environmental programs. Attend regular check-ins with assigned mentors or department leaders to track progress and set learning goals. Support the Human Resources and Sales Departments in their physical presence at local event sponsorships and community partnership activities.