Operational Process Lead Would you like to be part of a team that delivers high-quality software to our customers? Are you a champion with a ‘can do’ attitude who inspires others? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. Insurance Risk Solutions (https://risk.lexisnexis.com/insurance) About Our Team Our team at LNRS thrives in an innovative environment, with a real passion for our products and teamwork. We work agilely and collaborate effectively. LNRS is part of RELX, a global provider of data, information, and solutions for professional customers. RELX has been ranked by Forbes as #53 in their Top-2000 Global Employers. About the Role As a Senior Operational Process Analyst, you will use advanced problem-solving skills and multiple operating environments to support research design and assignments within change or configuration management processes. You will be responsible for creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement and coordinating adherence to global change and configuration policy. Responsibilities + 24*7 rotational Shift/Holiday working: + Creating report/dashboard on ServiceNow : + Candidates have used ServiceNow for incident and problem management : + Batch support / EOD, SOD Support : + DR / SR / HA activity : + Communication: + Unix / Linux: + Linux scripting : + SQL + Grafana Knowledge / Monitoring Tool : + ServiceNow (Dashboard / Incident / Problem) : + Incident / Problem Management: + ServiceNow + Prior batch operations and automation experience Key Responsibility : • Lead all technical projects.• Serve as first point of escalation and subject matter expert on operational process matters; escalate to management as required.• Assist with management of group and contractor.• Drive adherence to the management of the global change and configuration management process.• Drive process improvement activities.• Responsible for testing of service management tool and write all process use cases.• Review all production changes for compliance to the global change and configuration policies.• Help develop modification and enhancements to the global change and configuration policies.• Provide training on change management and tool utilization.• Help manage the Change Advisory Board (CAB).• Identify tool improvements for streamlining processes. Requirements • Solid team leadership skills.• Strong knowledge of batch processing.• Excellent written communications skills.• Strong change management skills.• Understanding of change request processes.• Knowledge of analytical support for system interfaces.• Ability to escalate issues to senior management using good judgment. Qualification :• Bachelor’s degree in technology or equivalent work experience• CFC certification preferred We welcome candidates with diverse backgrounds. If you have the skills mentioned above, we encourage you to apply, even if you do not meet all criteria. Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000) We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.