Introduction to the job

The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week.

CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services.

ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments, transfers and after sales.

Role and responsibilities

Manage the operations for CSCM for your region(s) to ensure material availability in warehouses close to our customer-factories, or directly at customer sites, by translating customer needs and contract commitments into material-planning. Drive continuous improvement for material availability to improve our after-sales contract performance and material availability for install/upgrade events. Deliver the right customer service at agreed cost, together with the stakeholders both in the regions and in Veldhoven (headquarters).

We are looking for people who are able to manage unexpected customer demands under high time pressure. You are responsible to solve the most urgent and complex issues as last point of support. Next to that for Upgrade & Installs, we are searching for professionals who can plan and prepare (complex) events at our customer’s facilities. In the preparation phase of these events you ensure parts and tools are available on time at the right location. To achieve this, you need to plan and prioritize customer requirements, report to your stakeholders and drive escalations when needed. 

About 40% of your job will be delivery planning related. An ability to push and set priorities, as well as managing customer needs and stakeholders is required to complete your tasks successfullyPro-actively planning of materials as well as managing your KPI’s, counts for roughly 40% of your jobYou are expected to define process efficiency improvements and drive implementation into our standard way of working, including participating in projects and driving lean to a next level within our team (20%)

Education and experienceRelevant bachelor/master's degree (e.g. supply chain or engineering)2-7 years relevant experience in a large international company (industry or consultancy), ideally Supply Chain, Engineering, Operations or Procurement backgroundKnowledge of business complexity, supply chain and/or relevant industryA tactical, analytical thinker with strong interpersonal and communication skills, decision making and project management skillsDrive for results, act under high pressure and stakeholder managementCultural awareness and SAP knowledge are a prerequisiteLean experience preferredPersonal skillsStrong interpersonal, communication and decision-making skillsStrong computer skillsStrong ERP usage – daily SAP skills are a mustSelf-driven and independentService oriented & problem-solving mindsetStrong analytical skillsAbility to organize and prioritize workloadAbility to influence without powerCan do mentalityExcellent professional communicationOther information

The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts/tools limited to as little as 20 minutes per system per week.

CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments and transfers.

This role is for a 1 year contract

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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