JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Purpose

The Operational Excellence Program Lead serves as the integrated hub for operational excellence across our enterprise client account, driving standardization, innovation, and continuous improvement. This dynamic role brings together critical functions to ensure seamless delivery of exceptional client service and operational performance.

Key Responsibilities

Strategic Leadership & Governance

Partner with the Account Leadership Team to develop and implement operational excellence strategies aligned with client objectives and JLL best practicesEstablish and manage governance frameworks, including performance metrics, accountability structures, and regular business reviewsDrive operational standardization and best practice adoption across the account portfolioLead the identification and implementation of innovation opportunities that enhance service delivery and client value

Technical Standards & Quality Management

Coordinate technical resources and subject matter experts to address business demandOversee compliance with operational standards through spot audits and assessmentsDevelop and maintain standard operating procedures, playbooks, and technical guidance documentsFacilitate knowledge sharing and continuous improvement initiatives across the account teamMonitor and control key quality related processes at the Account, as prescribed by the procedures of the Quality Management System (QMS) and/or Regional Q&C team

Strategic Delivery & Program Management

Establish and maintain project/program management frameworks, methodologies, and toolsOversee the planning, execution, and delivery of strategic initiatives and operational improvement projectsManage risk mitigation, and quality controlsImplement processes to ensure alignment with strategic priorities

Communications & Change Management

Develop and execute communication strategies with team for key initiatives and operational changesCreate compelling content for client presentations, business reviews, and team communicationsLead change management efforts to ensure smooth adoption of new processes, systems, and standardsFoster stakeholder engagement through regular updates, dashboards, and open forums

Performance Management & Reporting

Design, implement, and maintain performance measurement frameworks and KPI dashboardsAnalyze operational data to identify trends, opportunities, and areas for improvementPrepare executive-level reporting for client business reviews and internal leadership updatesDrive data-driven decision making through insightful analytics and performance visualization

Qualifications

Education & Experience

Bachelor's degree required; Master's degree or relevant professional certification preferred (PMP, Six Sigma, ITIL, etc.)10+ years of experience in operational management, project management, or consulting roles5+ years of leadership experience in a corporate real estate or facilities management environmentDemonstrated success implementing operational excellence programs in a complex service delivery environmentExperience working with enterprise clients with distributed portfolio

Skills & Competencies

Strong strategic thinking and operational leadership capabilitiesStrong program management skills with ability to scope workStrong written and verbal communication abilitiesExceptional stakeholder management and relationship building skillsAnalytical mindset with strong problem-solving orientationChange management expertise and ability to drive adoptionSelf-motivated with ability to work effectively in matrix environments

Technical Knowledge

Proficiency with program management tools and methodologiesUnderstanding of facilities management, corporate real estate, and related operational disciplinesExperience with performance management frameworks and data visualizationKnowledge of continuous improvement methodologies (Lean, Six Sigma, etc.)

Location:

On-site –Atlanta, GA, Dallas, TX, Miami, FL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.