Operational Assistant
Lenovo
General Information Req # WD00087421 Career area: Services Country/Region: Colombia State: Cundinamarca City: BOGOTA DC Date: Friday, August 29, 2025 Working time: Full-time Additional Locations: * Colombia - Cundinamarca - BOGOTA DC Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
The operations assistant in a repair process must be an organized individual with basic technical knowledge and skills to manage workflow, inventories, and repair documentation. Additionally, they must possess soft skills such as communication, teamwork, attention to detail, and problem-solving ability, which will enable them to collaborate effectively with the technical team and maintain an efficient, customer-oriented repair process.
This person plays a crucial role in managing daily operations and must be prepared to face a wide variety of issues, from delays in repairs to challenges with internal communication or customer complaints. Their ability to manage workload, maintain organization, and ensure smooth communication with repair technician and supervisor is essential to ensure that the repair process is efficient and that customers receive high-quality service.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
The operations assistant in a repair process must be an organized individual with basic technical knowledge and skills to manage workflow, inventories, and repair documentation. Additionally, they must possess soft skills such as communication, teamwork, attention to detail, and problem-solving ability, which will enable them to collaborate effectively with the technical team and maintain an efficient, customer-oriented repair process.
This person plays a crucial role in managing daily operations and must be prepared to face a wide variety of issues, from delays in repairs to challenges with internal communication or customer complaints. Their ability to manage workload, maintain organization, and ensure smooth communication with repair technician and supervisor is essential to ensure that the repair process is efficient and that customers receive high-quality service.
Key Roles & Responsibilities
Initial InspectionRegistration of equipment in managing system (NGSP)New parts reception and distributionTriage of the devicesFinal inspection & SanitizationCreation of AWB to return device to customerCommunication with customerspackagingGenerating labor reportsFinal detailingRequirements
Customer service focusDynamism and enthusiasmProactivity Additional Locations: * Colombia - Cundinamarca - BOGOTA DC * Colombia * Colombia - Cundinamarca * Colombia - Cundinamarca - BOGOTA DC
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