Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
Key Responsibilities:
Operations & Monitoring
Monitor IT infrastructure, including servers, networks, power, and environmental conditions using approved monitoring tools.
Ensure all alerts and events are logged, categorized, and actioned in accordance with the ITIL Event and Incident Management processes.
Escalate incidents and known errors promptly using the established Incident Management procedures.
Incident & Problem Management
Provide first-line support for infrastructure faults, resolving or escalating according to severity and SLAs.
Participate in Root Cause Analysis (RCA) for recurring issues in coordination with Problem Management teams.
Maintain incident records and document resolution steps in the ITSM system (e.g., ServiceNow, BMC Remedy).
Asset & Capacity Management
Maintain inventory and asset lifecycle data as part of the ITIL Asset Management and Capacity Management functions.
Support audits and physical verification of data centre assets against CMDB records.
Service Request Fulfilment
Process and fulfill service requests (e.g., racking/de-racking, media handling) in accordance with Request Fulfilment procedures and SLAs.
Ensure all work is properly logged, tracked, and closed in the ITSM tool.
Security & Compliance
Enforce physical and logical access controls per company security policies.
Conduct routine compliance checks aligned with ITIL's Information Security Management principles.
Required Qualifications & Experience:
Diploma or degree in Computer Science, Information Systems, or a related field.
3+ years of experience in a Data Centre or IT infrastructure support role.
Familiarity with ITIL v3/v4 framework and processes.
Experience with ITSM platforms (e.g., ServiceNow).
Knowledge of hardware components, server management, cabling, and network troubleshooting.
Additional Locations: * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE * Singapore * Singapore - Central Singapore * Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE