Job Title: Executive - Operations
Function: Operation      
RCS Grade: N
Reporting To: Manager - Operations
Location: Silvassa

About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.

Purpose

Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery.

Key Responsibilities :-

Operational

Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Centre Analyse load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers. Monitor daily loads and plan delivery and pick-up schedules accordingly.Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from service providers including PDA and Parcel Shop.Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.Monitor regulatory paperwork (e-waybill etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork.Ensure availability of sufficient vehicles for inbound / outbound operations Ensure safe handling of all shipments and report any damaged cases to the origin/ hubOversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs) Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the sameEnsure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc. Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly. Conduct daily staff briefings, including communication regarding any operational changes, route changes etcMonitor performance of service centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally.Generate and maintain MIS related to the PDA/MPC billing.

People

Provide direction, guidance and support to employees to help them discharge their duties effectivelyMonitor the performance of the team on a continuous basis to identify key performers.Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline.Ensure that the Service Centre is adequately staffed as per the manpower requirements.Ensure high level of employee engagement and retention of key performers.