Date Posted:

2025-07-14

Country:

Croatia

Location:

Zagreb

OT Lead West Balkans
 

Main Responsibilities

Leading, monitoring, and regularly analyzing sales and installation activities in the regionDeveloping and implementing sales strategies to achieve revenue targets in collaboration with the OA Sales LeadOverseeing the entire customer experience and leading the team to ensure daily customer satisfactionManaging the Field Operations Managers/Supervisors to monitor installation processes and ensure timely and high-quality completionsFull P&L responsibility, including monitoring the region’s financial performance and forecastingRegular analysis of efficiency and productivity, initiating improvement measures / OPXL projectsLeading and supporting sales specialists in the bidding process, including technical feasibility checks and solution developmentSupporting the technical execution of special and large-scale new equipment projectsCollaborating with Delivery Operations to improve processes and resource managementWorkforce planning and conducting employee and salary discussionsConducting safety, quality, and management auditsObtaining and negotiating offers with subcontractorsRecruiting, developing, and retaining talentManaging escalations in customer complaints in collaboration with OA and OU leadershipRegular reporting to management on progress, challenges, and opportunitiesRole-modeling the Otis Absolutes and leadership behaviors

Profile

6–8 years of professional experience in (technical) sales and/or project management, preferably in the construction or plant engineering industryExcellent leadership, communication, and organizational skillsUnderstanding of elevators and escalators, as well as quality standards processesA degree in business administration, engineering, or a related field is an advantageInspiring leader with a natural team-oriented mindsetEntrepreneurial thinking and quick decision-making abilityStrong customer orientation with a focus on technical solution findingStrong presence and persuasive demeanorAbility to clearly communicate between technical and sales teamsExperience in people management, coaching, and mentoringExperience in resource management, process improvement, and service qualityTechnical understanding and confident use of digital tools for process optimizationHands-on mentality and high level of independence

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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