Onsite Service Technician - Hamilton Township, NJ **General Information** Press space or enter keys to toggle section visibility City Trenton State/Province New Jersey Country United States Department TECHNICAL_SERVICE_ENGINEERING Date Monday, August 4, 2025 Working time Full-time Ref# 20036265 Job Level Individual Contributor Job Type Experienced Job Field TECHNICAL_SERVICE_ENGINEERING Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 31,620 Annual Base Salary Maximum 63,240 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) . **Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range. **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com . We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional **Onsite Service Technician** to delight our customers. **Primary Responsibilities:** + Serve as the primary on-site customer contact for equipment support, training, and service. Physical as well as remote device management and control. + Break/Fix support and maintenance, including replacement accessible parts and consumables per equipment specifications. + Utilize Xerox web-based applications as required to support problem identification, monitor/apply current software updates/patches and report activity as required by local processes. + IT support functions, including downloading & installing printer drivers on end-user equipment, + mapping to PC as required, escalating printer network issues to appropriate resources etc. Device Configuration (Enter IP address, scanning templates, User access levels, Scan to File/Email, etc.…) + Proactively manage consumables and supplies using local tools to support. + Maintain on-site operator replaceable parts inventory. + Identify and promote Xerox Services and Solutions. + Ensures SLA (Service Level Agreement) is achieved, and customer requirements are met. + Promotes knowledge sharing and acts as a mentor/coach. + Provide afterhours support from 5PM to 8AM on week days, including weekends 24 hours. (once a month) **Candidate’s Background:** + Experience in a customer facing service delivery role. + Demonstrates a proactive approach to work with initiative and drive. + Basic understanding of IT support functions as outlined above + Ability to work independently and to manage a personal schedule. **Here’s what success looks like in the first 60 days:** + You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: + Comprehensive understanding of our company and customer service culture + Clear expectations in reference to call load, territory alignment and client satisfaction + Thorough knowledge base of the equipment and inventory needs to support your territory + Able to actively and correctly complete service calls independently.  **Additional Benefits:** + Substantial growth opportunities for future career development within a supportive and collaborative company culture + Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching + Paid time off, plus holidays and personal days \#LI-IT1 \#LI-ONSITE Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.