Onsite IT Support Specialist Language Requirements: Fluent in Czech and English Employment Type: Full-time Reports To: IT Operations Manager / Team Lead Role Overview: We are seeking a dedicated and proactive IT Support Specialist to join our team. This role is responsible for delivering high-quality technical support, managing IT assets, and ensuring seamless operation of IT and AV systems. The ideal candidate will have hands-on experience with ServiceNow, asset management, and end-user support in a corporate environment. Key Responsibilities: Core IT Support: Deliver Install, Move, Add, Change (IMAC) services for IT hardware and software. Perform break-fix troubleshooting and provide end-user support. Build and configure systems using standard client images (e.g., eCore). Provide full onsite technical support, ensuring a positive user experience. Replace and coordinate repair of user hardware. Manage telecom services, including client phone numbers (e.g., Vodafone). Assist with equipment ordering and general IT support desk administration. Maintain organized and clean workspaces and equipment areas. ServiceNow & Asset Management: Manage and resolve tickets in ServiceNow within defined SLAs. Utilize ServiceNow for incident, problem, and change management. Maintain accurate documentation and ticket updates. Forecast hardware needs and manage IT inventory accordingly. Order hardware and supplies based on forecast and business requirements. Maintain and update asset records in asset management systems. Audio-Visual (AV) Support: Provide support for corporate AV and video conferencing systems. Conduct preventive maintenance or coordinate with AV vendors. Regularly inspect meeting rooms to ensure AV equipment is functional and properly configured. Collaboration & Additional Duties: Collaborate with stakeholders on special projects as assigned. Support the team with additional tasks as directed by the operations manager or team lead. Qualifications: Proven experience in IT support roles, preferably in a corporate environment. Hands-on experience with ServiceNow and IT asset management. Strong troubleshooting and problem-solving skills. Familiarity with AV systems and conferencing tools. Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.