What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

The on-site Field Service Engineer plays a critical role in delivering exceptional technical support for Illumina’s cutting-edge products. This position serves as a key liaison between customers and internal teams for a high throughput genomics facility, ensuring optimal performance and satisfaction through expert service and support. The on-site Field Service Engineer works with the customer to troubleshoot and resolve problems; install, upgrade and repair instruments; provide technical training; and collaborate closely with the local account team to ensure customer success. 

This position is located onsite in San Juan Capistrano, CA.

Responsibilities:

Install, upgrade, repair, and maintain instrument systems at key customer site.Troubleshoot and repair optical, fluidics, thermal, and other system problems.Conduct on-site customer trainings on Next-Generation Sequencing and/or Illumina microarray products.Communicate technical product and applications updates to customer.Contribute to customer relationship management, understanding customer goals, and setting appropriate product and performance expectations.Enter work performed in service database in a timely manner.Maintain accurate service spares inventory.Submit service reports, expense reports, and "Bug" reports in a timely manner.Revise/review SOPs.With guidance, prioritize tasks and responsibilities to achieve departmental key performance metrics.Represent the company professionally, ethically, and morally at all times.

 Requirements:

Bachelor’s degree in Biology, Biochemistry, Life Sciences, Electrical/Electronics Engineering, Mechanical Engineering, or a related field.2–5 years of relevant field service or technical support experience, preferably in a biotech setting.Experience with general lab best practices and common Molecular Biology techniques.Knowledge of genomics, sequencing workflows, and Illumina technology preferred.Strong written and verbal communication skills.Commitment to providing outstanding customer service.Ability to work independently and collaboratively in a fast-paced, customer-focused environment.Willingness to travel within the assigned territory as needed (>20%)

The estimated base salary range for the Onsite Field Service Engineer 2 role based in the United States of America is: $73,400 - $110,200. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.