How You’ll Contribute:

The Onsite AV Service Technician will work onsite at one of our federal clients.  You will be assisting the client staff in supporting all AV equipment and systems at a secure government facility, in environments that include control rooms, operation centers, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage).  Technical environment is mainly AMX, Crestron & Extron – experience with these is a must.  You will be supported by our local Service Team and Field Staff when required. 

 

This job requires an active TS/SCI clearance.   Candidates who are unable to meet this requirement may not receive an offer, may have an offer revoked, or may be ineligible for continued employment in this position.

 

What You’ll Do:

Perform routine preventive maintenance of technical systems, ensuring a ready to use state.                                                                                                              Able to assist in the mounting of base build equipment such as monitor mounts, ceiling speakers’ microphones and projectors Perform supporting assists for end-user meetings/conferences/events Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs).                                            Perform routine preventive maintenance of technical systems, ensuring a ready-to-use state          Track/update repair needs, work duties and events within ticketing systems. Perform resolution of any system/equipment repair faults discovered within systems. Function as AV support technician engaging client technical team.

What You’ll Bring:

Education & Certifications:

Two-year diploma from a Technical School, or equivalent experience

 

Required Skills/Qualifications:

3 years’ experience with audio-visual, corporate video, or other related systems.       Active TS/SCI clearance Experience with AMX, Crestron & Extron: programming and configuration loading and testing, debugging control system with remote programmer (Program and Speech, DSP based systems) Experience with Video Wall Display Systems Experience providing face-to-face client technical systems support Good verbal communication skills and good customer service skills. Forward-thinking individual, with diligence and efficiency in multi-tasking

Preferred Skills/Qualifications:

CTS certification from ICIA or other manufacturer-based certifications a plus (AMX, Biamp, Crestron, ClearOne, Extron, Planar, RGB Spectrum, Polycom, Tandberg, etc.) Experience with video conferencing, unified communications, and collaboration platforms Troubleshooting video walls, control systems, and DSP