Position Summary

Do you have a passion for providing exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems, and thriving in a hospitality, customer-centric environment? If so, this position could be the perfect fit for you!

Work you’ll do

As an operations supervisor, you lead a team of professionals focused on providing various services to support our Deloitte professionals, clients, and guests with their in-office experience. Services range from space management (work and meeting spaces) to event planning, catering, and day-of-meeting logistics (set-up, clean-up, a/v support, guest greeting/directing) to facilities/office management (e.g., facility maintenance, housekeeping issues, kitchen/pantry management) and other services that support the daily work environment. 

As a supervisor at Deloitte, your responsibilities will include: 

Effectively managing day-to-day operations for hospitality, facility and office services to ensure compliance with established policies, procedures, and service agreements Leading and developing your team to ensure proactive high levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism Adding value by analyzing department procedures, service delivery, software, a/v equipment, and other departmental-related systems, to increase efficiency and ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicableOverseeing facilities management, services, and support to ensure a well-maintained and professional facility. Including but not limited to: management of vendors/service contracts; regular and one-off repair and maintenance; space planning; administration of office security system and life safety program; cleaning management, customer requests related to facility (e.g., hot/cold, broken chair/office furniture, internal moves, light replacement), etc. Managing and fostering relationships with customers, team, vendors, and other key stakeholders through effective communications, collaboration, and engagement to deliver a "best in class" experience

The team:

At Deloitte, the internal operations team (known as the "One Team") provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and various other office operations and facility management services. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests. 

Qualifications 

Required: 

Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented, or customer-centric environment, leading a team Strong problem-solving and negotiation skillsStrong technical skills, including proficiency in Microsoft Office Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

An Ideal Candidate Will Possess: 

Minimum of 3 years of related facilities management experienceHigh school diploma Excellent quality-conscious customer service skills, decision-making, conflict resolution, and critical thinking skillsExcellent written/verbal communication and interpersonal skillsAdvanced experience in Microsoft Office applications Hospitality/corporate background with a focus on meetings and eventsEvent management experience Strong problem-solving and negotiation skills Strong technical skills, including proficiency in Microsoft Office 

For individuals assigned and/or hired to work in Washington, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Washington and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $77,600-$129,300

Information for applicants with a need for accommodation:https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.  Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.  Learn more. Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 316065 Job ID 316065