Position Summary

One Team Associate (Reception)

Position Summary:

Oversee the daily tasks and responsibilities of the office reception desk. Serve as the first point of contact for guests and visitors to the Deloitte office. Exude professional and welcoming demeanor, process requests quickly and effectively, and clearly understand and execute security measures as needed. Creates an overall experience for customers and guests that is positive and supportive.

Key Relationships:

Local office client services and operations leadership, Hospitality Manager, and Associate Reception Team. Assist client service staff in resolving hospitality-related issues and questions. Collaborate with team to ensure consistent delivery of office services in accordance with team standards.

Responsibilities:

Professionally greet and direct all visitors and serve as a point of contactPromptly and professionally answer and manage all incoming calls and relay messagesMaintain Reception area and assist in supporting areas around Reception as neededUse necessary applications and systems such as Service Desk to track internal workflowCoordinate guest lists for security and maintain knowledge and other guest document protocolsAdept at using all features of telephone system and voice mailEnsure coverage for the reception desks and work closely with backups on a continued high level of supportWork on special projects in One Team and other duties as needed or directedTeam with other One Team members so that a professional level of client service is maintained, executed, and seamlessCollaborate with Hospitality Manager to identify and resolve client service challengesAssist clients in reservation support for meeting rooms and workspacesProvide check-in, check out, and reservation support and troubleshooting to local staff and guestsGenerate daily system reports required to effectively manage programsComply with requirements for meeting set-up and last-minute modifications and execute in a professional mannerCross-trains in other team functions and provides back-up support to other positions as needed.Accepts catering deliveries and reconciles orders against delivery; assists with set-up.Prepares meeting spaces by configuring rooms according to customer’s request; providing meeting support supplies; assisting with audio-visual equipment set-up; accepting catering deliveries, etc.Tears-down meeting space by ensuring clean-up of food and supplies; cleaning whiteboards, collecting materials left behind and disposing or storing as appropriate, etc.Prepares and maintains the physical space, teaming rooms, and conference rooms. Restocks supplies and ensures the space is neat, organized, and ready for use (either daily or as turnover occurs). Collaborates with the facilities team to report lighting, carpet, wall, etc. repairs.Identify, prioritize, and resolve issues in a proactive mannerAbility to lift 50 pounds

Qualifications

Minimum 2 years of relevant experience in a corporate office environment or related experience in hospitality and/or workplace services delivery desiredPrior experience in reception or office services related background preferred.Service-oriented demeanorPositive, professional attitude and presence with the ability to provide excellent customer service and interact with many levels both inside and outside of the organizationAbility to maintain poise and professionalism in a fast-paced environmentFlexibility to work different schedules and in conjunction with team members' schedules and the ability to work overtime when neededExcellent verbal and written communication skillsAbility to work independently and in a team environmentFamiliarity with Microsoft Office software, particularly Word, Outlook, and ExcelPerforms other duties, tasks, and special projects as required or as assigned by the management team.

Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.  Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.  Learn more. Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 318071 Job ID 318071