Oncology Customer Service Support Representative – REMOTE
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!
Labcorp Oncology Specialty team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.
Duties and Responsibilities:
Ability to work in a high call volume environment (averaging 75 calls per day)
Ability to research and communicate complex information in a clear/concise manner
Ability to navigate and work in multiple systems/websites simultaneously
Provide assistance to clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing
Collaborate with other departments to resolve reimbursement opportunities
Receive and process credit card payments over the phone adhering to PCI compliance protocols
Initiate payment plans for patients for outstanding balances
Document telephone conversations clearly and accurately in the respective systems
Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
Assist with other duties as assigned
Requirements:
Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience
Prior Healthcare experience strongly preferred with strong preference given to professional medical billing and collection practices
Knowledge of professional medical billing and collection practices preferred
Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
Courteous and compassionate demeanor
Previous customer service experience preferred
Excellent verbal and written communication skills
Ability to follow established program protocols and procedures
Ability to review large amounts of data for accuracy
Must be organized and detail-oriented
Computer proficiency with MS Windows, MS Office, and database experience
Medicare/Medicaid billing experience preferred
Knowledge of CPT and ICD10 codes highly preferred
Experience with Laboratory Billing and Laboratory Information System (LIS) desired
XIFIN experience a plus
Bilingual in English and Spanish highly desirable
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Remote Technical Requirements:
Internet speed of at least 50 megabytes per second
No satellite internet
Ability to connect equipment to router/modem with Ethernet cord.
Equipment cannot be connected through Wi-Fi
Application window closes: 7/25/2025
Pay Range: $15.50-$19.00 per hour
Schedule/Shift: Monday-Friday 7:30am - 4:00pm PST or 8:30am-5:00pm MTN/ or 9:30-6:00pm CST or 10:30am – 7:00pm EST
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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