About the role:
We are looking for an onboarding engineer who is experienced, technically skilled professional who can provide technical expertise across Logicalis's 
tooling, onboard new clients, govern their ticket queue and hygiene, and run and participate in small projects onboarding new customers. 

The Engineer will improve the efficiency of the customer onboarding process, learn and adapt to new tools and processes as they are implemented, identify and assist in building automation, and be comfortable talking and representing Logicalis in front of internal customers and clients

The person:

You will bring experience and a passion for technology.

You will bring the ability to communicate with internal customers and external clients.

You enjoy learning about technologies that Logicalis brings to the role.

You are self-motivated to drive outcomes and priorities and then proactively seek out other tasks that need to be done.

You are excited by everything: Monitoring, ITSM, Security and Automation.

You will thrive and learn working closely with engineers across the business.

You will thrive on being involved in various projects concurrently and enjoy building strong relationships with key stakeholders.

Accountabilities:

You will be responsible for managing, maintaining, and updating Logicalis tools, which mainly consist of LogicMonitor, BeyondTrust, and ServiceNow, and may also include other tools as needed. Your duties will involve coordinating with the respective vendors for support, onboarding new clients and users and supporting Logicalis employees. You will also be expected to enhance tooling and tooling processes, as well as identify and assist in automation to boost productivity.
 

Support
Responsible for managing the incidents, requests and changes assigned to the Tools team queues in ServiceNow and maintaining ticket hygiene consistently. Documenting solutions and knowledge in the Logicalis knowledge management system.
 

Onboarding
Responsible for working on projects to build and set up tooling for new clients, finding and improving onboarding processes, and identifying and assisting in onboarding automation to enhance productivity.Attending meetings with clients to explain and answer questions about Logicalis processes and tooling
 

Your experience
Required:

A technology all-rounder with at least three years of experience in either Azure, networking, or digital workspace technologies.

At least three years of experience using ServiceNow and LogicMonitor.

Demonstrate ability to self-motivate and prioritise work.

Confident in speaking and presenting to customers and clients.

Demonstrate an eye for detail.

Have a passion and desire to develop and share knowledge.

Illustrate an understanding of broader business goals and objectives.

#LI-MK1

Benefits

As a valued member of ‘Logicalis Asia Pacific MSC' you will enjoy several benefits, such as;

Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"

Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!

Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.

Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.  

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity.

About us:

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.