At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This newly created position integrates the responsibilities of an Onboarding Success Manager and Flash Advisor, ensuring comprehensive support throughout the client journey. The Onboarding Success Manager is responsible for delivering an exceptional client experience by supporting clients during the first year following program implementation. Meanwhile, the Flash Advisor focuses on providing an outstanding digital onboarding experience, particularly for new corporate bankcard programs.

This position collaborates directly with clients to ensure they possess the knowledge and resources necessary to maximize the value of their programs. In this capacity, you will partner with various internal stakeholders to eliminate obstacles, foster collaborative relationships, and develop innovative solutions to client challenges. Additionally, this position collects and shares feedback from both clients and internal teams, helping to maintain a client-centric approach at every stage of the process.

Responsibilities Include

Implement new client corporate card programs.

Remove barriers throughout the Digital Onboarding process when applicable.

Build strong relationships with clients in the portfolio.

Engage clients in a timely manner to create proficiency for Program Administrators within the first year of their program.

Advise clients on the different components of their program including contract, rebate, card program, virtual program and best practices to utilize their program.

Assist external stakeholders in the first year of their Card and/or Virtual program.

Actively problem solve to meet and resolve the client issues as they arise by leveraging internal resources to troubleshoot and support client needs.

Manage client communications via email and phone with detailed notes provided to the client and internal stakeholders.

Provide feedback to Management on the client experience, internal processing experience and suggestions on how to improve the process based on client scenarios.

Receive and apply feedback from internal and external stakeholders on how to best support the client experience.

Adapt to changing and competing priorities while working with the client portfolio. 

Build strong relationships with stakeholders to allow for flexibility and adaptability in their processes as well as the Onboarding Success processes.

Document new processes and update existing SOP documentation to ensure accurate and up to date information.

Basic Qualifications

Bachelor's degree, or equivalent work experience

Eight to ten years of experience in project management activities

Preferred Skills and Experience

Thorough knowledge of assigned business line or functional area

Knowledge of the various card product offerings and banking processes

Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point

Corporate bankcard experience

Demonstrated creative problem-solving skills

Strong organizational and analytical skills

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Ability to identify and resolve exceptions or new problems

Effective interpersonal, verbal, written and presentation communication skills

Four plus years of customer-facing experience required

  Location:  Minneapolis, MN

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.