Job Summary
The Onboarding Optimization Manager plays a critical role in driving the long-term success and retention of frontline employees within the Market Area (Fresno County to San Diego County). This role is responsible for analyzing and addressing employee turnover trends, providing actionable feedback to district managers and leadership teams, and assisting in the design and execution of frontline retention strategies. The manager will collaborate closely with business unit leaders to improve employee experience, strengthen workforce engagement, and enhance operational efficiency, while serving as a key partner to Market Area leadership, Talent Acquisition, People Team, and Operations Solutions.
The Onboarding Optimization Manager must reside within the Market Area and be able to travel up to four days per week to support local operational needs.
Minimum Requirements:
Bachelor’s Degree (accredited) OR High School Diploma/GED (accredited) with four (4) years of relevant work experience in lieu of degree. Minimum of three (3) years of operations management experience in transportation, logistics, or solid waste operations. Minimum of three (3) years of experience interviewing and hiring CDL Drivers and other frontline positions.II. Essential Duties and Responsibilities
Manages daily driver candidate interviews, will be able to partner with multiple sites and meet candidates on site, to provide a realistic job preview. Manages logistics of scheduling on site interviews at various sites. Will also be responsible for Weekly new employee onboarding training. Partners with multiple business units to lead workforce planning and set staffing goals for sites. Is responsible for helping move those sites toward achieving those goals. Oversees candidate offer process in partnership with Talent Acquisition partners. Responsible for assurance of OJT completion, and assignment of a Dedicated Driver Trainer/Mentor. Investigates, why employees are leaving the company and provide feedback to business unit leadership, Operations Solutions Manager, Talent Acquisition, and People Team. Assist District manager in the creation and execution of retention strategy for frontline employees. Creates and submits weekly and month end reports to senior management.III. Qualifications
A. Required Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.The expected base pay range for this hybrid position is $85,790 - $100,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
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