DESCRIPTION
AWS Infrastructure is looking for a talented, driven, and highly analytical, Onboarding Manager with a hunger for driving change and impact at a global scale to join Amazon Web Services Infrastructure Services (AIS) team. If you thrive on optimizing operations and delivering customer impacting results we have an opportunity for you. The successful candidate will have strong parcel transportation analytical skills, and have a passion for using data to drive business decisions. You are analytical and creative, and you don’t quit until you solve the problem. You thrive by providing data-driven decision support and business intelligence that is timely, accurate, and actionable.

Responsibilities:
• Lead the development and implementation of comprehensive onboarding strategies for new transportation vendors and customers ensuring alignment with AWS global standards and requirements.

• Create and maintain detailed onboarding documentation and procedures for new vendors, including integration timelines, technical requirements, and compliance guidelines.

• Establish and manage vendor integration processes, including system access setup, training coordination, and documentation of standard operating procedures.

• Build and nurture relationships with key stakeholders (legal, tax, risk management, and business units) to facilitate smooth vendor and customer integration and ensure compliance with AWS global requirements.

• Develop and implement unified onboarding tools and information systems to support seamless vendor integration and operational readiness.

• Create metrics and tracking mechanisms to monitor vendor onboarding progress, including integration milestones, training completion, and initial performance indicators.

• Facilitate onboarding review sessions to address integration challenges, share best practices, and strengthen partnerships between new vendors and internal teams.

• Establish benchmarks for successful vendor onboarding and track performance against these standards.

• Analyze onboarding efficiency metrics and create reports to provide visibility into integration progress and success rates across regions and vendor categories.