At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. In this role, you will be responsible for **ensuring the accurate, compliant, and seamless management of the full customer account lifecycle, from initial setup through to termination and data disposition** . Our **Customer Success** team is dedicated to providing a unified experience for all our customers, acting as a crucial link between our services and their ongoing account needs. **What You’ll Do** In this role, you will: + **Manage End-to-End Account Processes:** Execute the complete customer lifecycle management, including meticulous account creation, system configuration, ongoing maintenance, and accurate deactivation of accounts upon termination. + **Collaborate for Seamless Transitions:** Partner with cross-functional teams such as **Sales** , **Legal** , and **Information Technology (IT)** to resolve any account-related issues and ensure smooth and timely customer transitions. + **Ensure Contractual Compliance:** Review and interpret customer **contracts** to guarantee that all onboarding, account changes, and off boarding activities strictly adhere to agreed-upon terms, company **policies** , and regulatory standards. **What You’ll Bring** The ideal candidate will have: + **Two or more** years of experience in **customer onboarding, account management, or a related operational role** . + Strong knowledge of **Customer Relationship Management (CRM)** and account management systems. + Proven ability to **interpret and apply contract terms** with exceptional **attention to detail** and strong **organizational skills** . + Excellent **communication and interpersonal skills** , with the ability to handle sensitive information with **confidentiality** and **professionalism** . **What We Offer** + Competitive compensation and benefits aligned with the experience. + Flexible work options/alternative work options to support work–life balance. + Opportunities for continuous learning and professional growth. **Call to Action:** If you are a highly organized, contract-savvy professional ready to play a critical role in our customer lifecycle management, **apply today** ! Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0092838