Onboarding Agent - Dutch speaker

At SumUp, we're on a mission to empower small businesses worldwide by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships.

As an Onboarding Agent, you will facilitate the verification process for our clients - small to medium European businesses. At the same time, the Onboarding team ensures that SumUp follows the highest compliance standards and is compliant with all applicable AML regulations.

In this role, you will provide support to our clients exclusively through non-voice communication (no phone) during daytime flexible hours. 

What you'll do

Communicate with newly registered merchants via email Review and verify merchants’ registration documents. Resolve a variety of queries promptly and efficiently. Follow best practices, company policies, and procedures at all times. Proactively identify opportunities to improve processes and increase efficiency

You'll be great for this role if

You have an excellent command of English and a very good level of Dutch You’re a strong team player who enjoys collaborating with colleagues at all levels You have outstanding time management and organizational skill You’re enthusiastic, dedicated, and eager to learn You have previous experience handling support email queries (this is a plus!) You’re comfortable working with data and have a keen eye for detail

This job is on-site. 

Why you should join SumUp