Please join us for our In-Person Hiring Event on Wednesday, June 18, 2025 from 9:00 a.m. - 3:00 p.m.
We are Hiring Immediately!!!
We will be hosting an IN-PERSON Hiring Event for our Customer Service Representative!
We are looking to fill roles at the Louisville Muhammad Ali International Airport.
Interview Event Location: 4221 PARK BLVD. LOUISVILLE, KY 40209-1257
Attire: Business Professional
What you Need to bring: Resume & Driver’s License
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This pay for this position starts at $16.50 + bonus potential.
This position is located at:
Louisville Muhammad Ali International Airport (SDF)
600 TERMINAL DR STE 18
LOUISVILLE, KY 40209-1595
We offer:
Paid time offEmployee rental car discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development
Schedules (40 hours): we are looking to fill two roles. They are as follows:
Shift A- Wednesday - Sunday: 3:00 p.m. - 12:30 a.m. EST (3rd shift)Shift B- Sunday - Thursday 3:00 p.m.- 12:30 a.m. EST (3rd shift) ResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:
Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans
Qualifications Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative supportMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work the following shift/schedule: Shift A- Wednesday - Sunday: 3:00 p.m. - 12:30 a.m. EST (3rd shift)Shift B- Sunday - Thursday 3:00 p.m.- 12:30a.m EST (3rd shift)