Job Description:

The Head of On-Demand Delivery Partnerships & Strategic Operations is a pivotal leadership role responsible for managing and scaling our on-demand delivery (ODD) platform partnerships, including Uber Eats, Deliveroo, Just Eat, and Snappy Shopper.
 

You will develop and execute a robust external growth strategy while seamlessly integrating ODD opportunities into our internal cross-functional teams. The primary focus is to drive double-digit growth across all platforms, enhance the shopper experience and optimize the full ecosystem, end to end, with a customer-centric approach.
 

What are we looking for?

Experience in managing strategic partnerships.Demonstrated success in driving double-digit growth, managing and delivering through cross-functional teams.Experience in change management, organisational agility, and stakeholder engagement.Budget management experience with a focus on ROI and impulse purchase optimisation.

What will be your key responsibilities?Partnership Management & Growth StrategyDevelop and implement a comprehensive external growth strategy for ODD platform partnerships.Manage relationships with Uber Eats, Deliveroo, Just Eat, and Snappy Shopper, ensuring alignment with business objectives.Drive initiatives to increase platform share, optimize impulse purchase opportunities, and achieve double-digit growth targets.
 Operationalization & Cross-Functional IntegrationLead the integration of ODD business opportunities into internal teams, including offline customer engagement, store operations and digital marketing.Collaborate with cross-functional teams to ensure a unified approach to the customer journey, with a focus on perfect store principles and availability.Drive operational excellence through content management, titles, and technical execution of ODD initiatives.
 Content & Technical ExecutionOversee the technical setup and content strategy for ODD platforms, including menu management, product listings, and promotional content.Utilize technical skills to optimize platform performance, content relevance, and customer engagement.
 Change Management & Organisational AgilityLead change management initiatives to foster organisational agility and adaptability.Promote a culture of collaboration, innovation and continuous improvement across teams.

What can you expect from Mars?Work with diverse and talented Associates, all guided by the Five Principles.Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.