Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.

Responsibilities

Will assist with managing queues and reducing pressure on Branch staff.

Will assist customers on digitally enabled device with their requested digitally enabled transaction:

Providing reading information

 Self-service guidance

Submission process through customer’s own or branch self-service device (where applicable

Call centre details

Minimum Requirements:

National Senior Certificate or Equivalent NQF 4

Competencies:

Customer Service: Strong interpersonal and customer-focused approach

Communication: Excellent verbal skills

Problem-Solving: Quick and effective issue resolution

Situational Awareness: Observant and responsive to customer needs

Technical Proficiency: Familiarity with digital processes

Physical Stamina: Ability to stand and perform physical tasks

Flexibility: Willingness to work varied shifts

Multi-lingual: English and another language

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

CollaboratesCommunicates EffectivelyDemonstrates Self-AwarenessDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesOrganizational Savvy

Education

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)

Closing Date

18 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!