Officer Mortgage Operations **Requisition ID:** 227362 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Purpose** Contributes to the overall success of the Funding department in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Accountabilities** + Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. + Verify and process incoming requests from supported units, branches, solicitors/notaries and other partners. Assist with customer/branch complaints as required and complete other related processing requests as assigned. + Conducting investigations to resolve exception situations, completing complex adjustments or corrections and answering general procedural queries. + Responding independently to correspondence and telephone inquiries by ensuring that action is taken to fully address inquiries + Acquiring and maintaining good knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services. + Taking ownership for self-learning and personal development planning, working with their leader in the identification of skills, behaviors, and competencies required to achieve goals. + Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. + Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. + Champions a high-performance environment and contributes to an inclusive work environment. **Reporting Relationships** Primary Manager: Manager, Funding Direct Reports: None Shared Reports: None **Education / Experience / Other Information** + High School diploma and a minimum of 2 years of office work related experience + Basic Computer Skills, including common software tools (Microsoft Office products) + Experience providing product and process support over the phone and/or through e-mail. + Knowledge of the mortgage industry and products, or relevant experience **Working Conditions** + Work in a standard office-based environment + Requires very close attention reviewing/reading material + Pressure from meeting deadlines and situations requiring prompt attention + Can experience significant fluctuations in volumes of work or unexpected events (e.g. system problems) which may require overtime Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.