Vacancy Reference Number: 88713

Job title: Sainsbury's Officer Development Lead 

Location: Regional - 19 A (London)

Job Overview: 

Job Objectives and Responsibilities 

Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.  Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.  To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.  Maximise the efficiency of the deployment of officers utilising systems and technology to deliver intelligence led services based upon risk and data analysis.  Contribute to the success of the Sainsbury's contract through effective training and continuous on-going colleague coaching.  Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities. 

Main Duties 

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:  Delivery of Mitie company induction and comprehensive STARS training for all newly appointed security officers from induction to probation sign off  Delivery of all corporate training documentation to the required standard for all officers within their identified area and subsequent distribution  Implementation and follow up of officer personnel development plans where required  Supports the security officer population in the compliance of SMART usage  Responsible to the SOM for officer standards as required by the business  Responsible for the delivery of all focus topics and adhoc training as is identified by the business  Deliver the ongoing support once trained to all officer to ensure learning is imbedded  Delivery of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion etc)  Integrated into the Mitie duty manager roster  Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies  Supports the SOM with the initial investigation for QHSE incidents where required  Completes the full investigation and submission of QHSE incidents during times of SOM absence  Responsible for their area of responsibility's adherence to uniform standards as required by the contract  Undertakes responsibilities of the SOM during times of absence  Takes steps to maintain communication; recognise achievement and develop the Mitie community  To undertake duties associated with void properties inclusive of site inspections and audits within a designated area  

Personal Specification  

Excellent organisational and time management skills  Confident and professional working approach and appearance  Strong customer service, client focused attitude with the ability to build good working relationships  Exceptional verbal and written communication skills  Ability to work individually and as part of a team  Resilient and tenacious with a ‘can do' approach  Flexible and adaptable  Literate, numerate and IT skills to medium level user  Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development