Officer, Operations Team Leader – Branch Operations Mumbai, India **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-apac/job/BANDRA-EAST/Officer--Operations-Team-Leader---Branch-Operations\_25034218) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** What would you like the power to do? At Bank of America, we ask this question every day of all those we serve. It is at the core of how we live our values, deliver our purpose, and achieve responsible growth. This is an opportunity to join a fast-paced team with a huge focus on world class client experience. You can look forward to service, advice, and support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous, and high-quality service in all aspects of cash management and account opening product and services. We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier. We’re also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows, offering exceptional learning experiences. **Responsibilities:** + Control of Dormant & Ban Control accounts as per established regional and local procedures. Including AML/KYC controls on activation or related maintenance as received from clients. + Perform AOC / Account release activity for Dormant/ Ban-control transactions, ensure all the validations are done as per the DTP before releasing the AOC + Monthly review of Dormant list and physical verification of files held with PMCG + Preparation and circulation of Bank Reconciliation statements daily. + Opening, maintenance and closure of Internal account (Client related, External & Internal, PAP, Nostro partner bank, GL, Suspense etc.) + Review of accounts held in Deferred / Suppress Dormant status as per the guidance + Review Suspense, Holdover, TX, Oracle Breaks etc. to ensure that no item is outstanding as per established process. Monitoring reconciliation of Nostro accounts. + Review of Desktop procedures and ensure that the same are updated + Revert on the regulatory notices received from regulatory bodies like SEBI, Income Tax offices, Financial Investigation Unit, etc. + Perform Day 2 Quality checks for new Accounts Opened/maintenance done + Perform maintenance activities related to set up of new accounts in INDOCS + Prepare regulatory reports submitted by the Bank and ensure adequate controls are built in the process for accurate and timely reporting + Maintaining RTGS holidays for India on the system + Responsible for maintaining efficient relationship with stakeholders + Preparation of Internal and Customer related MIS as per the requirement **Skills:** + Post-Graduate / MBA / Chartered Accountants with 3 to 5 years of experience preferred + Excellent Customer Service and Inter-personal skills + Ability to manage a team + Should be solution oriented and look for opportunities to automate. Experience in automated projects will be an added advantage. + Good computing, accounting skills and analytical skills. + Good written and verbal communication skills + Ability to manage multiple tasks with accuracy + Quality conscious and having flair for constant process improvement. + Ability to manage volumes with accuracy. + Knowledge about banking operations preferable Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.