Office Support Specialist 2025-01966 Print (https://www.governmentjobs.com/careers/wyoming/jobs/newprint/5030706) Apply  Office Support Specialist 2025-01966 Salary $18.56 Hourly Location Cheyenne, WY Job Type Permanent Full-time Job Number 2025-01966 Department Department of Workforce Services Division Worker's Comp - Cheyenne Opening Date 08/05/2025 Closing Date 8/19/2025 11:59 PM Mountain FLSA Non-Exempt Job Classification BAAS05 + Description + Benefits + Questions Description and Functions GENERAL DESCRIPTION: The Department of Workforce Services and the Division of Workers' Compensation's objective is to provide a continuum of services to our customers that includes re-employment. This position is crucial in supporting the return-to-work goal. This position builds the foundation for providing excellent customer service and building positive relationships through our front desk contacts. Human Resources Contact: kelly.gayer@wyo.gov ESSENTIAL FUNCTIONS:The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level. + Performs first-line customer service, including greeting walk-ins, answering phones, answering inquiries, or directing to the appropriate staff member. + Performs various functions for staff and administration. + Explains Division policy, procedures, and practices regarding general non-case-specific requests for information. + Directs customers to appropriate claims analysts for case-specific information. + Monitors and maintains fax machine/copier, and office printer. + Distributes printed material appropriately. + Performs troubleshooting and determines the need for professional technical assistance. + Receives, date stamps, and distributes incoming correspondence from walk-in customers, FedEx, and UPS, signing for documents as necessary. + Processes outgoing correspondence for mail or FedEx. + Responsible for the disposal of confidential printed information. + Researches and retrieves information from case files using the computer PowerSuite and imaging systems. + Schedules medical appointments and prepares medical documentation for inclusion with the appointment. + Responsible for file reproduction for the appellate process and research, resolves, and responds to record requests from other entities. Qualifications PREFERENCES: Preference may be given to those with Customer Service experience. Microsoft and Google product experience preferred. Preference may be given to those with multi-line phone experience. KNOWLEDGE: + Knowledge of applicable federal, state, and local laws, codes, regulations and policies, technical processes, and procedures related to the Division of Workers' Compensation. + Knowledge of techniques for providing a high level of customer service. MINIMUM QUALIFICATIONS: Education: Associate's Degree (typically in Business) Experience: 0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II Certificates, Licenses, Registrations: None Necessary Special Requirements PHYSICAL WORKING CONDITIONS: + Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc. + Special physical demands are not required to perform the work. NOTES: + FLSA: Non-Exempt + The offer of employment is contingent on the completion of a successful background check. + The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (http://www.uscis.gov/e-verify) , including your rights and responsibilities. + Former State of Wyoming Employees rehired within 31 days of their previous employment with the State will be required to repay any Sick and Annual leave payouts. Supplemental Information Click here (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure. URL: http://agency.governmentjobs.com/wyoming/default.cfm The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version. Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration. There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few! Click here (https://ai.wyo.gov/for-job-seekers) to learn more!