Job Title Office Supervisor Job Description As an Office Supervisor, you will be responsible for opening the office, leading day-to-day operations, and ensuring returns are captured, quality-checked, and routed to our virtual network as needed. You will be the onsite face of the brand and a key link to regional leadership during peak season and beyond. Responsibilities + Run daily office operations including opening/closing, staffing, scheduling, client flow, and store readiness. + Ensure a clean, welcoming, and professional environment that drives client satisfaction and repeat business. + Lead and coach the team by supervising Tax Preparers and office staff, coordinating onboarding and training with Regional Ops leadership, and upholding company procedures. + Act as the primary in-office escalation point for client service and issue resolution, maintaining exceptional service standards and quick resolution of concerns. + Reinforce preparation accuracy, documentation standards, and adherence to federal/state/local rules and company policies. + Execute simple community and field marketing tactics to drive traffic during peak and off-peak windows. + Complete daily operational reports and coordinate routing of returns to virtual preparers when appropriate. Skills and Qualifications Required + Supervisory or office leadership experience (1-2+ years) in a fast-paced, customer-facing setting + Strong organization, communication, and problem-solving skills + Exposure to tax preparation preferred + PTIN eligibility is a plus + Comfortable guiding preparers on process and quality and liaising with regional leaders + Ability to flex to nights/weekends and extended hours during peak season Work Environment The position is contract-to-hire, with a target duration of approximately 6 months. The compensation is $21–$25 per hour with an end-of-season bonus eligibility. Hours during peak season are 40–50 hours per week, with reduced hours during the off-season. In-season schedule availability includes Mon–Fri 9:00 a.m.–9:00 p.m., Sat 10:00 a.m.–5:00 p.m., and Sun 10:00 a.m.–3:00 p.m. Job Type & Location This is a Contract to Hire position based out of Appleton, WI. Pay and Benefits The pay range for this position is $21.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Appleton,WI. Application Deadline This position is anticipated to close on Feb 17, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.