**PRIMARY PURPOSE OF THE ROLE** To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care. **KEY RESPONSIBILITIES** **General Administration** + Answer the switchboard in a courteous and professional manner. + Liaise with patients and their families in a compassionate manner. + Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. + Responsible for petty cash dispersal and reconciliation. + Responsible for maintaining the levels of and ordering general office supplies. + Responsible for bookings and maintaining patient transport. + Provides assistance with the quality improvement program. + Responsible for holiday patient enquiries and coordination of holiday patient applications if required. + Creates and maintains patient Newsletter. + Other duties and responsibilities as assigned. **Billing Administration** + To admit and discharge patients within a centralized billing system. + To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. + To conduct eligibility checks on all new patients with their Private Health Fund. + Prepare invoices and credit notes in relation to revenue generation. + Prepare and collate all required supporting documentation required to accompany invoices. + Undertake banking procedures for all cheque and cash payments. + Prepare and maintain an accurate record management system of all patient records. + Prepare and maintain reconciliation records. **Patient Service:** + Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure. + Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering. + Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic. + Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic. + Manages the ordering of all stock and consumables for the operation of the clinic. + Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer. + Maintains Clinical Manager database. + Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste. + Coordinates collection of blood samples by pathology lab, help spin blood before collection. + Participates in Quality Assurance activities as required by the Dialysis Clinic Manager. + Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28). + Engages in internal and external in-service activities to enhance / maintain skills and knowledge **COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)** **Essential:** + 2 years’ experience in a similar role + Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice + Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team + Knowledge of Work Health and Safety as it relates to the role within the facility + Understanding of the Quality improvement process and risk management obligations + Demonstrated skills in food preparation and presentation + Office skills, including filing and answering telephone enquiries + Completion of a Patient Service Assistant Certificate or equivalent qualification + Computer competence in MS Office. + Excellent Customer Service skills. + Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team. + Demonstrated commitment to quality improvement initiatives. + Team player + Work with confidentiality, discretion and maturity.