Home: Pinecrest Manor     

Location: Lucknow, ON

Position: Office Manager / Nursing Scheduler           

Duration: Full-time permanent

 

Southbridge Care Homes owns and operates several long-term care and retirement homes throughout many urban and rural areas across Ontario.   

Since 1967, we’ve been building a foundation of innovation and success for operating long term care homes and retirement communities. We are redeveloping our communities so that we may continue to provide consistent, high-quality care for our residents now and in the future.  

Reporting to the Executive Director, this clerical role will assist the home with accounting, administrative and nursing scheduling responsibilities.  

The successful candidate will demonstrate flexibility, adaptability, and passion for senior care by delivering high-quality leadership support to our homes.

RESPONSIBILITIES:

Office Manager

Providing exceptional customer service to residents, visitors, service providers and staff alike.  Be the first point of contact for incoming calls and visitors.  Recording details of financial transactions through Point Click Care (our electronic health record system). Preparing and submitting monthly billings to residents, government agencies and other third parties for payment processing. Disbursing, balancing and replenishing facility petty cash funds and administering trust accounts for the residents in accordance with the Long-term Care Act. Preparing bank deposits and completing reconciliations for accounts. Applying the rate reduction application process for residents. Accounts receivable / collections and processing all vendor payables.  Payroll duties including data entry and preparing payroll for submission.  Other duties and tasks as assigned to help support the team as a whole.

 

Nursing Scheduler

 

Adhere to established policies and procedures regarding quality assurance, occupational health and safety, environment, and infection control.  Assist with communication to Physicians for outstanding Physicals required by residents. Attend all nursing related committee meetings and take meeting minutes.  Respond to inquiries and concerns from residents, families, and staff, triaging the inquiries accordingly.  Maintain purchase orders and inventory controls in relation to the Nursing department.  Ensure that resident care supplies are distributed to all the units on a weekly basis.  Establish and confirm resident dental, specialist, hairdressing, and outside appointments.  Ensure all transportations and schedule booked for residents (i.e. Dialysis appointments).  Input changes to the staff schedules daily and present them to DOC for approval; perform various clerical duties and prepare reports as required; maintain or assist in maintenance of resident records and files. Answer absentee calls, identify replacement staff, and track and record all occurrences.  To interpret collective agreement for clarification purposes. Organization of Resident Files/Charts on all Home Areas. Information includes but is not limited to Resident Admission, Discharge or Transfer To prepare and post the Nursing Department schedules as per contracts; prepare, post and maintain the daily nursing. Adjust schedules, including making calls to staff. Maintain the highest level of confidentiality. Other duties as assigned.

 

QUALIFICATIONS:

Post-secondary certificate or diploma in accounting, business administration or a related course. Post secondary education related to payroll administration or related experience is an asset. 2+ years of experience in a similar position with working knowledge of general office operations.  Experience in Long Term Care with utilization of Point Click Care is an asset but not required. Strong interpersonal and organizational skills, ability to work in a fast-paced environment and have exceptional time management skills.  Exceptional customer service skills. Pleasant telephone manner with strong customer service skills Strong interpersonal and organizational skills, ability to work in a fast-paced environment and have exceptional time management skills. Experience with Microsoft office suite of applications.

 

Southbridge’s mission is to operate a best-in-class portfolio of care homes and retirement communities that consistently deliver excellence in care and services in an economically sustainable manner.   
   
We would like to thank all applicants for your interest in working as part of our team! Only those applicants selected to move forward in the recruitment process will be contacted.   
Southbridge welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation to the hiring manager upon scheduling of an interview.   
   
Note: At Southbridge, we care about your privacy and strive to protect Applicant Data throughout the recruitment process. To that end, information that we gather from applicants via job postings, is used solely for the purposes of recruiting and hiring.