POSITION SUMMARY Responsible for all day-to-day operational activities within the practice. Facilitates a team effort in the delivery of superior patient experience. Creates a highly functional, engaged team. Assumes the responsibility for the risk management of the practice. ACCOUNTABILITIES Manages patient access to meet practice revenue/encounter and customer service targets. Maintains practice overhead to established financial target Manages and maintains reports, participating/coordinating benchmarking and data collection to support quality, service, risk and medical expense reduction. Supervises, directs and oversees responsibilities and duties of office staff to ensure productivity and efficiency of office. Ensures that staff understands and follows established policies and procedures. Implements, defines and supports policies and procedures in the practice with appropriate approvals. Supports academic integration by incorporating Learners into the Practice environment. Establishes and maintains accurate recordkeeping and filing systems to include HR, payroll, billing, purchasing, AP, clinical and operational requirements. Communicates changes to physicians and employees in a timely fashion. Prepares purchase orders and AP requests. Responsible for maintaining supplies, inventory and ordering processes. Reviews and approves supply and service purchases as per protocol. Schedules office staff and verifies hours worked. Monitors and approves overtime and ETO for all employees. Approves payroll hours as per protocol. High School Diploma or GED With Minimum of 3 years of Documented Supervisory Experience or a Bachelor’s degree in Business or a related field. Skills: Excellent computer skills, including Word and Excel or similar software Strong interpersonal skills with the ability to lead and direct both clinical and clerical staff. Strong organizational skills. Able to balance needs of the physicians and the initiatives of the organization. Demonstrates and promotes a strong commitment to achieving customer satisfaction. Years of Experience: Minimum of three years of documented supervisor experience if HS Diploma/GED. WORKING CONDITIONS Physical Demands: Must be able to move about the practice/department and between workstations. Must be able to understand directions (written and verbal), communicate and respond to inquires Must be able to occasionally lift or carry light equipment or supplies. Must be able to input and retrieve information from a computer ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. **Requisition ID:** 95954