Description Robert Half is seeking an office manager for one of our clients at a law firm. This is a contract to permanent opportunity. The office manager is responsible for the firm's intake team and will report directly to the firm's ownership/lead attorney and collaborate closely with the leadership team on initiatives to meet organizational goals. Key Responsibilities: · Team Management: Manage, coach, and train team of intake specialists to ensure high performance and growth. · Performance Monitoring: Track daily team performance and measure critical KPIs, including response time, conversion rate of leads, lead losses, call resolution rate, and quality control metrics. · Workflows and Processes: Identify opportunities to improve workflows and streamline the intake process while maintaining compliance with firm policies and legal standards. · Reporting: Prepare and deliver detailed reports to the firm’s leadership team, presenting insights and analysis on team performance, client service operations, and growth opportunities. · Compliance: Ensure all client service operations adhere to applicable legal, ethical, and firm policies. · Technology Utilization: Execute and manage the integration of technology tools to improve operational efficiency, including Lead Docket, Filevine, LawPay, and analytics tools. · Collaboration: Work closely with firm leadership to align intake processes with larger business goals and communicate feedback from the intake team to guide decision-making. For immediate consideration contact Brenda Rodriguez (865)-370-2206 Requirements Required Qualifications: · At least 2 years of management experience, preferably in a law firm setting. · At least 2 years of experience working in a law firm or legal industry. · Proficiency in Microsoft Office Suite, particularly Excel for reporting and analysis. Preferred Qualifications: · Familiarity with legal tech tools, including Lead Docket, Filevine, and LawPay. · Advanced knowledge of reporting and analytics tools, such as Domo and advanced Microsoft Excel functions. · Strong leadership, organizational, and communication skills. · Knowledge of legal standards and compliance requirements related to client intake operations. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .