Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You are a key member of the Office Experience team responsible for the staff and visitor experience of the office. Serving as the first point of contact for clients and visitors to the BCG office, the Concierge Assistant is valued as the “Chief of First Impressions”. In addition, you will provide backup assistance to other members of the Office Experience Team, especially during peak times for internal and training events as well as perform general office tasks as necessary.  

You’re good at:

Proactively greeting & supporting staff & guests  

Setting up a high standard of hospitality by providing guidance to colleagues and visitors in a concierge setting, rather than that of a traditional reception desk  

Being a focal point of contact for the office and being able to direct and facilitate internal and external inquiries related to the office  

Directing them to available open seating/space, making sure it’s adequate and immaculate  

Teaming with reception to reserve & track available shared space 

Being a key resource for our staff & guests 

Providing guidance on available space  

Providing directions & tips for in the office and the surrounding neighborhood  

Implementing concierge service – including catering  

Maintaining overall appearance of the office:  

Proactively checking all conference rooms, communal areas, offices and workstations often throughout the day to ensure that all work areas are clean and supplies are fully stocked  

Monitoring housekeeping for both individual and common spaces  

Checking all printers to make sure they are clean and organized; disposing of any client confidential material that has not been picked up in a timely manner  

Monitoring IT equipment in offices & conference rooms and reporting issue as necessary  

Supporting office maintenance and repairs:  

Acting as a resource during office repairs, liaising with office experience team, building & vendors as necessary  

Reporting office/space issues and working with the team to address and rectify them  

Monitoring the basic functions of the printers, faxes and copy machines by replacing paper and toner; trouble shooting and calling for repairs when necessary  

Catering coordination:  

Ordering catering and setting up food and beverages for numerous office meetings and events  

Track catering budgets and invoices  

Researching and developing relationships with local caterers  

Office supplies:  

Ordering supplies and ensuring appropriate supplies are stocked and organized in shared workspaces  

Individual office moves:   

Supporting and implementing the movement of personnel and furnishings, including IT equipment  

Preparing offices and work spaces for new staff members  

Cleaning out offices/spaces promptly when staff members depart or move  

Mail coordination:  

Coordinating mail/package delivery on a daily basis  

Managing the essential functions of Federal Express, UPS, and other courier services and ordering supplies when needed  

Facilitating internal printing and binding jobs  

Kitchen coordination:  

Maintaining office kitchens, including proactively replenishing all kitchen supplies, food/drinks, etc.  

Heavy lifting required which can include large cases of food and drinks; able to use a step ladder  

Responsible for overall cleanliness and organization of office kitchens during the day.  Ensuring proper maintenance of kitchen equipment and disposal of trash.   

Conference room coordination:  

Responsible for overall cleanliness and organization of conference rooms and ensuring they have adequate supplies.  

Coordinating with meeting organizers & office experience team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-up   

Good working knowledge of our conference room/meeting technology in order to support basic IT needs along with ability to troubleshoot common user issues.  

Teaming:  

Providing backup to the other members of the Office experience team as necessary, especially on days with multiple internal events or when other team members are out of office

Process and submit expenses on a monthly basic  

What You'll Bring

1-2 years in an office environment or equivalent work experience  

Catering experience preferred  

Ability to spend significant time walking and standing  

Ability to lift and deliver large packages  

Ability to work within a budget  

Flexibility to work overtime  

Computer literacy required with strong knowledge of Microsoft Word, Excel, PowerPoint  

Who You'll Work With

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs. 

Additional info

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues. 

Compensation Information:  

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.  

We expect total annualized compensation for New York City-based employees to be approximately the following: 

Base salary between $54,000- $60,000 (USD); placement within this range will vary based on experience and skill level 

Annual discretionary performance bonus between 0-12%  

5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period 

First year annualized target total compensation: $63,504 - $70,560 (USD) 

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks. 

All of our plans provide best in class coverage: 

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children  

Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs  

Dental coverage, including up to $5,000 in orthodontia benefits  

Vision insurance with coverage for both glasses and contact lenses annually  

Reimbursement for gym memberships and other fitness activities  

Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan  

Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement  

Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)  

Paid sick time on an as needed basis  

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, disability, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.  

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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