Work where every moment mattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usThe Community Care Clinic CCC is located at Jefferson St on the third floor of the Hartford Hospital Community Health building of Hartford Hospital CCC clinic has close to patient visits annually with an average of patients per day The Division of Infectious Diseases provides inpatient and outpatient consultation regarding the diagnosis and management of all types of infectious diseases The service is supported by outstanding clinical diagnostics laboratories which provide state of the art techniques for rapid diagnosis of infectious diseases Our staff of providers Psychiatry fellows Psych Residents social worker Nutritionist Pharmacy Liaison APRNs RNs MAMAAs a Case Manager and a Data Manager who provides compassionate care excellence in teaching and investigations in clinical and laboratory research CCC is Ryan White funded are bilingual with Spanish being their primary language of our patients have Health coverage under Medicaid Our specialists are skilled at treating many infectious condition including Conditions such as HIV infection Hepatitis fever of unknown origin recurrent infections or rashes of unknown type or origin Influenza Opportunistic infections in patients who are immunosuppressed due to acquired or congenital immunodeficiency transplant or other medical condition CCC guides patients through the health system including appropriate referrals for services to other health professionalsJob Summary The Office Coordinator is responsible for managing the daily operations of the practice and performing a variety of administrative functions related to the daily operations of the practice Job ResponsibilitiesSupervises the administrative and clinical staff and practice operations including scheduling work flow service delivery and employee performanceThis role supports ambulatory practice operations by optimizing front end workflows ensuring accurate billing and coding and driving continuous improvement initiativesWorks closely with Lead Medical Assistant to ensure continuity and optimize workflowIn collaboration with Lead Medical Assistant maintains and adjust staff schedules to compliment practice provider schedulesServes as primary resource to office staff on administrative matters including but not limited to patient flow office operations customer service health insurance billingcoding requirements and EMR functionality and utilizationThe Office Coordinator assists the clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information adjusting the patient schedule as needed scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPPA requirementsEnsure that all staff members communicate and interact with patients in a courteous respectful and businesslike mannerHolds staff accountable for customer service standards intercedes and takes appropriate action when incidents occurInterviews candidates and makes hiring decisions in conjunction with the Office andor Practice ManagerActs as a liaison regarding daily operations and staff communicationWill field and triage patient complaints with assistance of management as neededThis is a grant funded positionWork where every moment mattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usThe Community Care Clinic CCC is located at Jefferson St on the third floor of the Hartford Hospital Community Health building of Hartford Hospital CCC clinic has close to patient visits annually with an average of patients per day The Division of Infectious Diseases provides inpatient and outpatient consultation regarding the diagnosis and management of all types of infectious diseases The service is supported by outstanding clinical diagnostics laboratories which provide state of the art techniques for rapid diagnosis of infectious diseases Our staff of providers Psychiatry fellows Psych Residents social worker Nutritionist Pharmacy Liaison APRNs RNs MAMAAs a Case Manager and a Data Manager who provides compassionate care excellence in teaching and investigations in clinical and laboratory research CCC is Ryan White funded are bilingual with Spanish being their primary language of our patients have Health coverage under Medicaid Our specialists are skilled at treating many infectious condition including Conditions such as HIV infection Hepatitis fever of unknown origin recurrent infections or rashes of unknown type or origin Influenza Opportunistic infections in patients who are immunosuppressed due to acquired or congenital immunodeficiency transplant or other medical condition CCC guides patients through the health system including appropriate referrals for services to other health professionalsJob Summary The Office Coordinator is responsible for managing the daily operations of the practice and performing a variety of administrative functions related to the daily operations of the practice Job ResponsibilitiesSupervises the administrative and clinical staff and practice operations including scheduling work flow service delivery and employee performanceThis role supports ambulatory practice operations by optimizing front end workflows ensuring accurate billing and coding and driving continuous improvement initiativesWorks closely with Lead Medical Assistant to ensure continuity and optimize workflowIn collaboration with Lead Medical Assistant maintains and adjust staff schedules to compliment practice provider schedulesServes as primary resource to office staff on administrative matters including but not limited to patient flow office operations customer service health insurance billingcoding requirements and EMR functionality and utilizationThe Office Coordinator assists the clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information adjusting the patient schedule as needed scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPPA requirementsEnsure that all staff members communicate and interact with patients in a courteous respectful and businesslike mannerHolds staff accountable for customer service standards intercedes and takes appropriate action when incidents occurInterviews candidates and makes hiring decisions in conjunction with the Office andor Practice ManagerActs as a liaison regarding daily operations and staff communicationWill field and triage patient complaints with assistance of management as neededThis is a grant funded positionRelevant experience in a fast paced medical office highly preferredPrevious managementsupervisory or leadership experience preferredStrong communications skills and experience in a leading role requiredAbility to improve quality and productivity by identifying improvement opportunitiesBilingual Spanish preferredMust be capable and willing to cover administrative front office staff depending on the departmentrsquos needs scheduling appointments answering telephones signing in and discharging patients copying and faxingKnowledge of computer systems Microsoft Office Excel EPICKnowledge of medical coding preferred ie CPT and ICD codingExcellent communication skillsThis position is located within a busy outpatient ambulatory care clinic setting Must be able to multitask possess outstanding communication and follow up skills We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability statusRelevant experience in a fast paced medical office highly preferredPrevious managementsupervisory or leadership experience preferredStrong communications skills and experience in a leading role requiredAbility to improve quality and productivity by identifying improvement opportunitiesBilingual Spanish preferredMust be capable and willing to cover administrative front office staff depending on the departmentrsquos needs scheduling appointments answering telephones signing in and discharging patients copying and faxingKnowledge of computer systems Microsoft Office Excel EPICKnowledge of medical coding preferred ie CPT and ICD codingExcellent communication skillsThis position is located within a busy outpatient ambulatory care clinic setting Must be able to multitask possess outstanding communication and follow up skills We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status