Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Patient Service CoordinatorThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsPOSITION SUMMARYAssists the Practice Manager and support staff in the daily activities of the physician practice The Coordinator is responsible for performing receptionist and clerical services and has the ability to identify problems and recommend solutions This position utilizes communicationinterpersonal skills to establish and maintain cooperative relationships with patients families physicians vendors and staff Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Patient Service CoordinatorThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsPOSITION SUMMARYAssists the Practice Manager and support staff in the daily activities of the physician practice The Coordinator is responsible for performing receptionist and clerical services and has the ability to identify problems and recommend solutions This position utilizes communicationinterpersonal skills to establish and maintain cooperative relationships with patients families physicians vendors and staff EDUCATIONCERTIFICATIONHigh School education requiredAssociates Degree or higher preferredEXPERIENCEMinimum years experience in a professional or medical officeCOMPETENCIESWorking knowledge of medical billinginsuranceAbility to use independent judgment to solve problemsExcellent verbalwritten communication skillsBasic knowledge of Microsoft Office suite applications to include Word PowerPoint Excel and OutlookWorking knowledge of electronic medical record a plusESSENTIAL DUTIES and RESPONSIBILITIESPerforms front desk duties including but not limited to patient check in demographic and insurance verification Scans insurance cards and licenseProvide effective coordination of patient appointment and billing including the oversight and updating of patient schedules resolution of appointment related issues and coordination of front desk staff assignments and workflowPerforms patient pre certifications where necessaryAssist in training of staff in front end positionsAdheres to all encounter and payment audit trail processes Assists Practice Manager with the oversight in maintaining tracking logs required by management Provides input on the need for ordering of office suppliesAssists in gatheringorganizing data for practice which could include but is not limited to patientprovider information billing data and other quality indicatorsInforms the Practice Manager of any operational problems and handles matters not requiring executive dispositionReports on daily workload and productivity levels Assists with implementation of policies and procedures related to front office functionsEnsures positive customer service atmosphere and interactions in reception areaInvestigates and resolves customer complaints in the absence of the Practice ManagerSchedules appointments accurately and completely Verifies if patient is new or existing Advises patientclient if any preparations or instructions associated with scheduled examChecks in patients for their appointment insuring all paperwork is completed by patient and updating all information in the software system Maintains patient confidentialityDischarges patients by entering correct codes and payments into system Collects appropriate paymentco payment and documents correctlyHandles daily miscellaneous responsibilities while interacting with patients and other co workers in a caring and respectful mannerFollows correct closing proceduresAnswers phones and responds to all inquiries including requests from physician offices and patients to have medical records sent to other facilitiesDemonstrates the ability to be flexible organized and function under stressful situations Utilizes critical thinking and sound judgmentMaintains confidentiality and adheres to HIPPA requirementsOther duties as assigned by managementWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEDUCATIONCERTIFICATIONHigh School education requiredAssociates Degree or higher preferredEXPERIENCEMinimum years experience in a professional or medical officeCOMPETENCIESWorking knowledge of medical billinginsuranceAbility to use independent judgment to solve problemsExcellent verbalwritten communication skillsBasic knowledge of Microsoft Office suite applications to include Word PowerPoint Excel and OutlookWorking knowledge of electronic medical record a plusESSENTIAL DUTIES and RESPONSIBILITIESPerforms front desk duties including but not limited to patient check in demographic and insurance verification Scans insurance cards and licenseProvide effective coordination of patient appointment and billing including the oversight and updating of patient schedules resolution of appointment related issues and coordination of front desk staff assignments and workflowPerforms patient pre certifications where necessaryAssist in training of staff in front end positionsAdheres to all encounter and payment audit trail processes Assists Practice Manager with the oversight in maintaining tracking logs required by management Provides input on the need for ordering of office suppliesAssists in gatheringorganizing data for practice which could include but is not limited to patientprovider information billing data and other quality indicatorsInforms the Practice Manager of any operational problems and handles matters not requiring executive dispositionReports on daily workload and productivity levels Assists with implementation of policies and procedures related to front office functionsEnsures positive customer service atmosphere and interactions in reception areaInvestigates and resolves customer complaints in the absence of the Practice ManagerSchedules appointments accurately and completely Verifies if patient is new or existing Advises patientclient if any preparations or instructions associated with scheduled examChecks in patients for their appointment insuring all paperwork is completed by patient and updating all information in the software system Maintains patient confidentialityDischarges patients by entering correct codes and payments into system Collects appropriate paymentco payment and documents correctlyHandles daily miscellaneous responsibilities while interacting with patients and other co workers in a caring and respectful mannerFollows correct closing proceduresAnswers phones and responds to all inquiries including requests from physician offices and patients to have medical records sent to other facilitiesDemonstrates the ability to be flexible organized and function under stressful situations Utilizes critical thinking and sound judgmentMaintains confidentiality and adheres to HIPPA requirementsOther duties as assigned by managementWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment