Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as an Office CoordinatorThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsPOSITION SUMMARYAssists the Practice Manager and support staff in the daily activities of the physician practice The Coordinator is responsible for performing receptionist and clerical services and has the ability to identify problems and recommend solutions This position utilizes communicationinterpersonal skills to establish and maintain cooperative relationships with patients families physicians vendors and staff Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as an Office CoordinatorThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsPOSITION SUMMARYAssists the Practice Manager and support staff in the daily activities of the physician practice The Coordinator is responsible for performing receptionist and clerical services and has the ability to identify problems and recommend solutions This position utilizes communicationinterpersonal skills to establish and maintain cooperative relationships with patients families physicians vendors and staff EDUCATIONCERTIFICATIONmiddot High Schooleducation requiredmiddot Associates Degree or higher preferredEXPERIENCEmiddot Minimum years experience in a professional or medical officeCOMPETENCIESmiddot Working knowledge of medical billinginsurancemiddot Ability to use independent judgment to solve problemsmiddot Excellent verbalwritten communication skillsmiddot Basic knowledge of Microsoft Office suite applications to include Word PowerPoint Excel and Outlookmiddot Working knowledge of electronic medical recorda plusESSENTIAL DUTIES and RESPONSIBILITIES Performs front desk duties including but not limited to patient check in demographic and insurance verification Scans insurance cards and license Provide effective coordination of patient appointmentand billing including the oversight and updating of patient schedules resolution of appointment related issues and coordination of front desk staff assignments and workflow Performs patient pre certifications where necessary Assist in training of staff in front end positions Adheres to all encounter and payment audit trail processes Assists PracticeManager with the oversight inmaintaining tracking logs required by management Provides input on the need for ordering of office supplies Assists in gatheringorganizing data for practicewhich could include but is not limited topatientprovider information billing data and other quality indicators Informs the Practice Manager of any operational problems and handles matters not requiring executive disposition Reports on daily workload and productivity levels Assists with implementation of policies and procedures related to front office functions Ensures positivecustomer service atmosphere and interactions in receptionarea Investigates and resolves customer complaints in the absence of the Practice Manager Schedules appointments accurately and completely Verifies if patientis new or existing Advises patientclient if any preparations or instructions associated with scheduled exam Checks in patients for their appointment insuring all paperwork is completed by patient and updating all information in the software system Maintains patient confidentiality Discharges patients by entering correct codes and payments into system Collects appropriate paymentco payment and documents correctly Handles daily miscellaneous responsibilities while interacting with patients and other co workers in a caring and respectful manner Follows correct closing procedures Answers phones and responds to all inquiries including requests from physician offices and patients to have medical records sent to other facilities Demonstrates the ability to be flexible organized and function under stressful situations Utilizes critical thinking and sound judgment Maintains confidentiality and adheres to HIPPA requirements We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEDUCATIONCERTIFICATIONmiddot High Schooleducation requiredmiddot Associates Degree or higher preferredEXPERIENCEmiddot Minimum years experience in a professional or medical officeCOMPETENCIESmiddot Working knowledge of medical billinginsurancemiddot Ability to use independent judgment to solve problemsmiddot Excellent verbalwritten communication skillsmiddot Basic knowledge of Microsoft Office suite applications to include Word PowerPoint Excel and Outlookmiddot Working knowledge of electronic medical recorda plusESSENTIAL DUTIES and RESPONSIBILITIES Performs front desk duties including but not limited to patient check in demographic and insurance verification Scans insurance cards and license Provide effective coordination of patient appointmentand billing including the oversight and updating of patient schedules resolution of appointment related issues and coordination of front desk staff assignments and workflow Performs patient pre certifications where necessary Assist in training of staff in front end positions Adheres to all encounter and payment audit trail processes Assists PracticeManager with the oversight inmaintaining tracking logs required by management Provides input on the need for ordering of office supplies Assists in gatheringorganizing data for practicewhich could include but is not limited topatientprovider information billing data and other quality indicators Informs the Practice Manager of any operational problems and handles matters not requiring executive disposition Reports on daily workload and productivity levels Assists with implementation of policies and procedures related to front office functions Ensures positivecustomer service atmosphere and interactions in receptionarea Investigates and resolves customer complaints in the absence of the Practice Manager Schedules appointments accurately and completely Verifies if patientis new or existing Advises patientclient if any preparations or instructions associated with scheduled exam Checks in patients for their appointment insuring all paperwork is completed by patient and updating all information in the software system Maintains patient confidentiality Discharges patients by entering correct codes and payments into system Collects appropriate paymentco payment and documents correctly Handles daily miscellaneous responsibilities while interacting with patients and other co workers in a caring and respectful manner Follows correct closing procedures Answers phones and responds to all inquiries including requests from physician offices and patients to have medical records sent to other facilities Demonstrates the ability to be flexible organized and function under stressful situations Utilizes critical thinking and sound judgment Maintains confidentiality and adheres to HIPPA requirements We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment