Facility: Baylor Scott & White Medical Center - Round Rock

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Department: Round Rock Emergency Based Programs

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Status: Full Time, 40 hours a week

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Shift:  Monday - Friday, 8:00am to 5:00pm

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Job Summary

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As the Office Coordinator you will provide administrative and clerical help to Capacity Cased Physicians, physicians that do not have scheduled appointments assisting patients as they come in like Emergency Room physicians. This includes entering data, coordinating meetings, interfacing with medical system and completing reports as needed. The coordinator may assist in developing policies, procedures, and targets.

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The ideal candidate will have excellent communication skills with the ability to speak with people in all levels within the hospital, be an independent thinker that possess advanced Microsoft Office Suite skills (Excel, Outlook) with Power BI experience a plus.

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About Us

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Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

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Our Core Values are:

\n\nWe serve faithfully by doing what's right with a joyful heart.\nWe never settle by constantly striving for better.\nWe are in it together by supporting one another and those we serve.\nWe make an impact by taking initiative and delivering exceptional experience.\n\n

Essential Functions of the Role

\n\nIs accountable for the Office operations of a department. May coordinate workload distribution among Clerical Staff. Conducts training programs to keep staff updated on current regulatory requirements and program accreditation.\nMay assist in developing policies, procedures and targets to maximize workflow and ensure accuracy of records, reports, and letters.\nAnswers and screens phone calls for the office or department. Routes calls as appropriate within customer service guidelines. Accurately records messages and delivers them to the appropriate party promptly. Establishes and takes appropriate action as required.\nGreets visitors, guests, and patients promptly and courteously. Ascertains their needs and provides assistance per established policies and procedures. If unable or unqualified to assist, promptly refers to the appropriate party or department.\nPlans and schedules calendar(s) based on consultation, resolve calendaring conflicts, and arranges travel in compliance with Organization policies.\nAccurately and rapidly prepares routine communications, reports, forms, and correspondence. Coordinates production and dissemination of materials like presentations, course handouts, grant proposals, conference materials, complex reports, brochures, and displays.\nPromptly opens, routes and distributes incoming and outgoing materials in a timely manner.\nMonitors supply levels and orders accordingly. Receives, stores, and distributes supplies. Performs service and maintenance on minor equipment, like changing ribbons and toners or calling repairmen.\nCreates and diligently maintains a variety of confidential files in accordance with established policies and procedures.\n\n

Key Success Factors

\n\nKnowledge of office procedures.\nAble to provide consistently excellent customer service with lenity, patience and confidence.\nAble to maintain the confidentiality of delicate and confidential information obtained through the course of completing assignments.\nSocial skills to interact with a wide-range of constituencies.\nSkilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.\nAble to communicate thoughts clearly; both verbally and in writing.\nMust be able to read, write and follow instructions and flow chart protocols.\nAble to stay calm and helpful under stress. Take appropriate steps to resolve issues.\nAble to work carefully, with a high attention to detail.\nGeneral computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.\n\n

Belonging Statement

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We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

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Benefits

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Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

\n\nEligibility on day 1 for all benefits\nDollar-for-dollar 401(k) match, up to 5%\nDebt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more\nImmediate access to time off benefits\n\n

At Baylor Scott & White Health, your well-being is our top priority.

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Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

\n\nEDUCATION - H.S. Diploma/GED Equivalent\nEXPERIENCE - 1 Year of Experience\n