At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleOffice Clerical Coordinator - Cancer Center

                        

LocationStuart

                    

FacilityMartin Health North

                     

DepartmentMedical Oncology Cancer Center-Cleveland Clinic Martin Health

                      

Job Code000668

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful St. Lucie River. The caregivers at Martin North Hospital have made it not only an excellent medical facility, but also a home away from home.   

Cleveland Clinic’s Cancer Center provides complete cancer care enhanced by internationally recognized research efforts, offering the most effective techniques to achieve long-term survival and improve patients’ quality of life. As an Office Coordinator in this area, you will help support clinic operations by collaborating with physicians, nurses and other caregivers. You will assist with checking patients in and out, answering phones, monitoring physician calendars, chart prep and more. This role requires someone who is compassionate and empathetic, ensuring everyone receives timely attention, communication and support. You will join a family of caregivers who are bubbly, welcoming and prepared to offer unparalleled customer service. 

 

A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM. Availability for rotational weekend support at our satellite locations will be required, as needed. 

A caregiver who excels in this role will:  

Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties. 

Support clinic operations by direct involvement with the physician(s) and nurse(s). 

Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments. 

Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.  

Assist with calendar, meetings and travel arrangements as requested and ensure proper forms are completed. 

Ensure all patients are rescheduled relating to physician out days in a timely manner. 

Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. 

Verify and update patient demographics and insurance information. 

Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary. 

Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module. 

Ensure surgery packets are completed correctly and delivered at timely manner to OPS and Access Plus. 

Input reasons for all visits on all appointments.  

Maintain complete and up-to-date documentation and files, including product and service quotes. 

Minimum qualifications for the ideal future caregiver include:  

High School Diploma or GED 

Two years of clerical, customer service or other relevant experience  

Knowledge of medical terminology gained through experience or formal course work 

Basic math skills, such as addition, subtraction, multiplication, division and percentages 

Strong computer skills and working knowledge of Microsoft applications  

Typing competency with the ability to format, spell, punctuate, edit and proofread  

Preferred qualifications for the ideal future caregiver include: 

Medical office or insurance experience 

Physical Requirements:

Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to travel throughout the hospital system

Ability to communicate and exchange accurate information

In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities