**UPMC's Lakefront Primary Care is seeking a friendly and detail-oriented Office Assistant II to join our patient-focused team. In this role, you'll play a vital part in ensuring smooth front office operations, from scheduling appointments to assisting with billing and medical records. Strong communication and typing skills, a collaborative spirit, and a willingness to support both patients and colleagues are key to success. Epic experience and a medical background are preferred, as they help streamline workflows and enhance patient care. If you're ready to contribute to a dynamic healthcare environment, we invite you to apply and grow with us!** This position will be scheduled Monday through Friday between the hours of 7:00am and 5:00pm. No holidays, evenings or weekends are required offering great work-life balance! Facility parking is free to staff as well. _Title and starting pay rate of this position may vary based on years of experience._ **Responsibilities:** + Verify necessary information and records in the medical record and computerized scheduling system. + Prepare patient charts for upcoming appointments. + Completes necessary paperwork such as encounter forms and referrals. + Use computer system to generate information necessary for billing. + Maintain a clean, orderly waiting area including beverage area and reading materials. + Answer questions regarding patient appointments and testing. + Greet and register patients in a polite, prompt, helpful manner. + Provide any necessary instructions/directions. + Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. + Assist with inpatient billing process. + Assist physicians with transcription and dictation issues/concerns, and review process for accuracy + Process medical records release requests. + Identify stock levels of office supplies and assist with ordering/inventory management. + Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. + Answer telephone, screens calls, takes messages and provides information in a courteous manner. + Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion + Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. + Schedule, coordinate and reschedule patient appointments. + Relay necessary messages to staff and providers. + High school diploma or GED + Three years of work experience, preferably in a medical office setting. + Knowledge of medical terminology preferred. Word processing and computer experience required. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**