UPMC’s Bayfront Ear, Nose and Throat office is seeking a dedicated Office Assistant to join our team and help deliver exceptional care to our patients. In this role, you’ll support appointment scheduling, patient registration, billing processes, and communication across departments. Prior administrative or medical office experience is preferred, as it will help you thrive in our fast-paced and collaborative environment. We’re looking for someone who is organized, courteous, and ready to make a meaningful impact in patient care. If you’re eager to grow within a respected healthcare system, we invite you to apply today.

This position will work Monday through Friday between the hours of 7:30am and 5:00pm. No holidays or evenings are required. An occasional Saturday shift may be required between the hours of 7:30am to 12:00pm. 

Title and starting pay rate of this position may vary based on years of experience.

Responsibilities:

Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments. Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials. Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions. Assist with inpatient billing process. Assist physicians with transcription and dictation issues/concerns, and review process for accuracy Process medical records release requests. Identify stock levels of office supplies and assist with ordering/inventory management. Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screens calls, takes messages and provides information in a courteous manner. Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.