UPMC’s Lakefront Primary Care is seeking a friendly and detail-oriented Office Assistant II to join our patient-focused team. In this role, you’ll play a vital part in ensuring smooth front office operations, from scheduling appointments to assisting with billing and medical records. Strong communication and typing skills, a collaborative spirit, and a willingness to support both patients and colleagues are key to success. Epic experience and a medical background are preferred, as they help streamline workflows and enhance patient care. If you’re ready to contribute to a dynamic healthcare environment, we invite you to apply and grow with us!
This position will be scheduled Monday through Friday between the hours of 7:00am and 5:00pm. No holidays, evenings or weekends are required offering great work-life balance! Facility parking is free to staff as well.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments. Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials. Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions. Assist with inpatient billing process. Assist physicians with transcription and dictation issues/concerns, and review process for accuracy Process medical records release requests. Identify stock levels of office supplies and assist with ordering/inventory management. Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screens calls, takes messages and provides information in a courteous manner. Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.