PRN (As Needed) Monday - Friday Varied Day/Evening Shifts **General Summary** Performs diversified secretarial/clerical duties requiring knowledge of medical terminology and healthcare billing protocols. Provides support for department head and department staff as needed. **Duties and Responsibilities** **Essential Functions:** + Answers telephones, routes callers, takes messages and provides routine information to callers. + Greets and registers patients in accordance with established policies and procedures. + Schedules patient appointments within established parameters. + Performs a variety of billing functions including recording patient information, preparing and submitting patient charge vouchers and processing insurance information. + Bills insurance carriers for appropriate payments. + Contacts carriers to follow up on balances due. + Maintains up-to-date patient accounts. + Prepares and maintains records of patient charges. + Creates medical records for new patients. + Establishes and maintains files and records on an ongoing basis. + Schedules meetings, training and other requirements for staff. + Enters and/or retrieves data from established computer files using knowledge of various computer software applications. + Compiles data for and prepares regularly scheduled or special reports, analyses and statements. **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Maintains professional growth and development. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Opens and routes incoming mail; distributes correspondence and other material to staff. + Orders office supplies as necessary. + Participates in administrative staff meetings and attends other meetings as assigned. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + Less than 1 year 6 months Required **Knowledge, Skills, and Abilities:** + Medical Terminology. **Quality of Life** Central Pennsylvania offers an idyllic blend of small cities and towns-including Lancaster, York, Gettysburg and Lebanon-surrounded by welcoming suburban neighborhoods and pristine rolling countryside. Our communities are conveniently situated within a short drive of major cities like Philadelphia, Baltimore and Washington, D.C., as well as Pennsylvania's scenic Pocono Mountains to the north. Here you'll find affordable home prices and living costs. Plus, there's an outstanding selection of schools, nearby colleges and universities. WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.