Admin Assistant (shipping coridnator)

Job Description

We are seeking a detail-oriented Customer Administrative Assistant to join our team. The ideal candidate will be responsible for processing orders, coordinating shipments, and providing exceptional customer service. This role requires excellent communication skills, strong organizational abilities, and a commitment to ensuring customer satisfaction.

Responsibilities

Accurately enter and verify customer orders in the system, ensuring timely processing.Input production information and manage data entry tasks.Coordinate with clients and carriers on shipments, resolving any shipping issues.Respond to customer inquiries via phone, email, and chat, providing information on order status, product availability, and shipping details.Address and resolve customer complaints and issues in a professional and timely manner.Maintain accurate records of orders, shipments, and customer interactions.Collaborate with sales, warehouse, and logistics teams to ensure smooth order fulfillment and delivery.Identify opportunities for process improvements and contribute to enhancing overall customer experience.Answer phone calls, direct them to appropriate individuals, and take messages when required.Greet visitors, provide information about the company, and direct them where necessary.Manage filing systems, retrieve, and update documents.Perform basic accounting tasks, including processing orders, invoices, and shipments.Communicate with staff, customers, and carriers when required.Generate and distribute paperwork such as Bills of Lading (BOLs) and invoices to ensure proper communication with staff, customers, and carriers.

Essential Skills

Customer service experienceProficiency in computer and software skillsData entry and shipping experience3-5 years of experience in an administrative, business, or manufacturing environmentProficiency in Microsoft Excel, SAP, and ERP systemsStrong organizational and clerical support skillsExperience handling inbound calls

Additional Skills & Qualifications

High school diploma or equivalent; associate's or bachelor's degree preferredPrevious experience in order entry, shipping, administrative, or customer service rolesProficiency in Microsoft Office and order management systemsExcellent communication and interpersonal skillsAbility to multitask and prioritize in a fast-paced environmentAttention to detail and accuracyProblem-solving skills and a customer-centric attitudeAbility to prioritize tasks, manage multiple responsibilities, and meet deadlinesProfessional demeanor when interacting with visitors and clients

Work Environment

The position is based in an office and requires working from 8am to 5pm, five days a week. The role involves using computer software for data entry and order processing, and maintaining communication with various stakeholders.

Job Type & Location

This is a Contract to Hire position based out of Lemont Furnace, PA.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lemont Furnace,PA.

Application Deadline

This position is anticipated to close on Mar 27, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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