NY HELP No Agency SUNY Brockport Title Office Assistant 2- Student Health Center- NY HELPS Occupational Category Clerical, Secretarial, Office Aide Salary Grade 09 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $42641 to $42641 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 4 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Monroe Street Address 350 New Campus Drive City Brockport State NY Zip Code 14420 Duties Description JOB FUNCTIONSEssential Functions: Provides excellent customer service in a polite, professional manner to students, parents, campus community members and constituentsAssists with Health and Counseling Center phones in a professional manner and route calls to appropriate office or staff member by identifying nature and urgency of caller’s request/reason for callResponsible for managing the phone system which includes but is not limited to: monitoring the daily phone queue for timely answering of calls, obtaining assistance as needed when call volumes are high, coordinating phone schedule with Telecom and Fonemed (after hours call vendor), address phone system issues with Telecom as needed, monitor/update, outgoing voicemail messages as neededOversees schedules throughout the day to address any changes needed to optimize student appointments, including same day and urgent requests using the electronic scheduling system for both the Health and Counseling CentersProvides direction and troubleshooting for technology issues such as internet and/or power outages and need to transition to a paper system to meet student needs including self-check-in area and coordinate building needs with ITEnsures insurance information and demographic information are correct in the practice management system before the student’s visit with a broad view of how the insurance process accuracy effects lab billing for outside vendorReviews incoming immunization records and notify students of missing immunizations to meet requirementsProvides accurate data entry of immunization history into the electronic medical record and NYSISMaintains confidentiality and privacy for the student while using the EHR, in the general workspace, and on the telephoneHas an excellent understanding of HIPAA guidelines, FERPA guidelines as well as established Hazen and University privacy and confidentiality policiesRetrieves (old) paper charts and immunization histories as neededManages all aspects of records request process both incoming and outgoing by assisting with preparing records to send and working with supervisor on what records to sendMonitors timely receipt of records requested by Hazen and completion of records requested from outside providers per HIPPA and Hazen policies via records management task logAssists students with completing a release of records as needed per Hazen policyResponsible for processing biweekly Medicat charge report and enter charges in Banner to post to student billTrained in Banner use to export student charges and access student information as neededAssists with faxing, copying, scanning, emailing as neededProficient in use of office computer software including Microsoft Teams, Excel and WordMaintains office inventory and equipment and coordinates ordering of supplies Minimum Qualifications REQUIREMENTSMinimum Qualifications:NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):One year of clerical experience.COMPETITIVE MINIMUM QUALIFICATIONS (NON-NY HELPS):Candidates must have permanent appointment in an Office Assistant 2 NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 2 Full-Time, Brockport location.Preferred Qualifications:Excellent attention to detail.Knowledge of Banner Information System or Blackbaud Raiser’s EdgeProficient with MS Office.Proven ability to be professional and courteous.Work well under pressure.Can multi-task efficiently.Has experience and excels in culturally diverse settings. Additional Comments Application Instructions:This position is not eligible for visa sponsorship.Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at jobs.hr.brockport.edu by October 3, 2025. Some positions may require additional credentials or a background check to verify your identity. Name Ezgi Erdogan Telephone 15853955135 Fax Email Address eerdogan@brockport.edu Address Street 350 New Campus Drive City Brockport State NY Zip Code 14420 Notes on Applying Application Instructions:This position is not eligible for visa sponsorship.Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at jobs.hr.brockport.edu by October 3, 2025.