PRIMARY PURPOSE OF THE ROLE

To provide high quality level of reception and secretarial services to the patients, staff and Manager at the clinic in a caring and supportive manner. To perform the clerical and administrative functions required to efficiently operate a dialysis clinic. 

KEY RESPONSIBILITIES
General Administration 

Answer the switchboard in a courteous and professional manner. Liaise with patients and their families in a compassionate manner. Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. Responsible for petty cash dispersal and reconciliation. Responsible for maintaining the levels of and ordering general office supplies. Actively participates in the quality improvement program. Coordinate the use of the centre for physicians and/or public hospital visiting staff. Act as a contact point for IT issues in the clinic. Collate and forward state statistics and internal Clinics statistics as required. Data entry as required. Manage accounts payable processing for the Clinic. Liaise with maintenance contractors to enhance the operational work area and ensure compliance with the occupational health and safety policy. Provide administrative support for the Clinical Advisory Committee (where applicable). Organise transport for patients to and from the dialysis clinic. Book and manage appointments for patients. Other duties and responsibilities as assigned by the Clinic Manager. 

Billing Administration 

To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. Prepare and collate all required supporting documentation required to accompany invoices. Undertake banking procedures for all cheque and cash payments. Prepare and maintain an accurate record management system of all patient records. Prepare and maintain reconciliation records. Forward ISIS data to State related Health Commission on a monthly basis. Forward HCP data to Private Health Funds on a monthly basis.

COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)

Essential: 

Intermediate computer competence in MS Office. Experience in health fund Billing Administration. Excellent Customer Service skills. Effective communication and interpersonal skills including the ability to operate within a multidisciplinary and multicultural team. Work with confidentiality, discretion and maturity. Ability to multi-task in an at times busy and stressful environment Ability to prioritise tasks around interruptions and unplanned events 

Desirable:

Minimum 2 years’ experience in an Administration position. Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.