**Position Title: Office Administrator** **Reports to (position): Dialysis Clinic Manager** **Primary purpose of the role:** + To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. + To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care. **Key Responsibilities** **General Administration** + Answer the switchboard in a courteous and professional manner. + Liaise with patients and their families in a compassionate manner. + Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. + Responsible for petty cash dispersal and reconciliation. + Responsible for maintaining the levels of and ordering general office supplies. + Actively participates in the quality improvement program. + Coordinate the use of the centre for physicians and/or public hospital visiting staff. + Act as a contact point for IT issues in the clinic. + Collate and forward state statistics and internal Clinics statistics as required. + Data entry as required. + Manage accounts payable processing for the Clinic. + Liaise with maintenance contractors to enhance the operational work area and ensure compliance with the occupational health and safety policy. + Provide administrative support for the Clinical Advisory Committee (where applicable). + Organise transport for patients to and from the dialysis clinic. + Book and manage appointments for patients. + Other duties and responsibilities as assigned by the Clinic Manager. **Billing Administration** + To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. + Prepare and collate all required supporting documentation required to accompany invoices. + Undertake banking procedures for all cheque and cash payments. + Prepare and maintain an accurate record management system of all patient records. + Prepare and maintain reconciliation records. + Forward ISIS data to State related Health Commission on a monthly basis. + Forward HCP data to Private Health Funds on a monthly basis. **Competencies** (attitude, skills, typical qualifications & experience) **Essential:** + Minimum 2 years’ experience in an Administration position. + Intermediate computer competence in MS Office. + Experience in health fund Billing Administration. + Excellent Customer Service skills. + Effective communication and interpersonal skills including the ability to operate within a multidisciplinary and multicultural team. + Work with confidentiality, discretion and maturity. + Ability to multi-task in an at times busy and stressful environment. + Ability to prioritise tasks around interruptions and unplanned events. + Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.