Aspire Software is looking for an Office 365 Administrator & IT Helpdesk to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Key Responsibilities:

End-User & Helpdesk Support

Respond to and resolve IT helpdesk tickets in a timely and professional manner. Provide Tier 1–2 support for Windows, Mac, and Linux systems, including hardware, software, and peripherals. Deliver onboarding/offboarding support including account setup, hardware provisioning, and access control. Assist users with mobile device management, remote access (VPN), and MFA setup. Educate users on IT best practices, security awareness, and productivity tools.

Office 365 Administration

Manage and support Microsoft 365 services including Exchange Online, Teams, SharePoint

Online, and OneDrive.

Administer user accounts, licenses, security groups, and distribution lists. Configure and monitor security features such as MFA, conditional access policies, and DLP. Troubleshoot and resolve issues related to email flow, Teams collaboration, and SharePoint permissions. Support Microsoft Intune (MDM/MAM) for device enrollment, compliance, and application deployment. Assist in Office 365 migrations, integrations, and updates.

Systems & Networking Support

Perform Active Directory and Azure AD administration, including group policy and SSO integrations. Update and maintain DNS/DHCP records and provide basic network troubleshooting (connectivity, VPN, firewalls). Support patch management, system updates, and application installations. Maintain IT asset inventory and ensure accurate records in the asset management system.

Documentation & Process Improvement

Maintain technical documentation, knowledge base articles, and IT process guides. Identify recurring issues and recommend process improvements. Escalate complex issues to senior IT staff or vendors as needed. Stay current with Microsoft 365 updates, emerging IT tools, and security practices.